ANTONIMO DIRECT
TERMS AND CONDITIONS
Effective Date: 13 September 2026
Last Updated: 13 September 2026
IMPORTANT NOTICE
These Terms and Conditions govern access to and use of the Antonimo Direct website, Products, ordering facilities and associated Delivery Services.
By accessing, browsing, registering with, placing an Order through, purchasing Products from, or otherwise using the Services, you acknowledge that you have had a reasonable opportunity to review these Terms and Conditions and agree to be bound by them to the extent permitted by law.
These Terms operate subject to the Competition and Consumer Act 2010 (Cth), including Schedule 2, the Australian Consumer Law, applicable Queensland legislation and any other Applicable Law.
Nothing in these Terms is intended to exclude, restrict, modify, replace or detract from any right, guarantee, remedy, liability or obligation that cannot lawfully be excluded, restricted or modified. Where a provision conflicts with a mandatory legal requirement, the legal requirement prevails.
1.General Terms & Legal Framework
2.Business, Services & Definitions
3.Eligibility & Customer Responsibilities
4.Website Use & Prohibited Conduct
5.Products, Pricing & Availability
6.Orders, Payments & Cancellation
7.Returns, Refunds & Australian Consumer Law
8.Product Safety & Recalls
9.Delivery Services & Delivery Areas
10.Delivery Instructions, Access & Unattended Delivery
11.Delivery Safety, Animals & Customer Conduct
12.Discretion, Privacy & Communications
13.Intellectual Property, Website & Third-Party Services
14.Liability, Indemnity, Disputes & Legal Matters
15.General Provisions & Contact Information
1. GENERAL TERMS AND LEGAL FRAMEWORK
1.1 Parties
These Terms constitute an agreement between:
Antonimo Direct
("Antonimo Direct", "we", "us" or "our")
and the person accessing the Services, placing an Order, purchasing Products, receiving a Delivery or otherwise dealing with Antonimo Direct ("Customer", "you" or "your").
Antonimo Direct operates in Townsville, Queensland, Australia.
Email: admin@antonimodirect.com
Website: https://antonimodirect.com
1.2 Applicable Law
"Applicable Law" means any Commonwealth, Queensland or other applicable law, regulation, statutory instrument, court order, regulatory direction or legally binding requirement applying to the relevant transaction, person, Product, Service or circumstance.
"Australian Consumer Law" means Schedule 2 to the Competition and Consumer Act 2010 (Cth) together with any applicable corresponding or supplementary Australian consumer legislation.
1.3 Contractual Documents
These Terms should be read together with any policies or notices expressly incorporated into them, including:
Privacy Policy;
Delivery Policy;
Returns and Refunds Policy;
Product-specific terms;
promotional terms; and
checkout-specific terms.
Where an Order-specific term expressly agreed between Antonimo Direct and the Customer conflicts with a general provision of these Terms, the Order-specific term will apply to the extent of the inconsistency, subject to Applicable Law.
1.4 Statutory Rights
Nothing in these Terms removes a right or remedy that cannot legally be excluded. Mandatory consumer protections, including applicable Australian Consumer Law guarantees and remedies, continue to apply.
2. BUSINESS, SERVICES AND DEFINITIONS
2.1 Nature of the Business
Antonimo Direct operates an online retail business supplying adult toys, intimate products, personal wellbeing products and related Products.
Antonimo Direct may provide local Delivery Services within Townsville and surrounding areas.
Product availability, Delivery areas, Delivery options and Delivery timeframes may vary.
Antonimo Direct aims to provide a discreet, convenient and privacy-conscious purchasing and Delivery experience.
2.2 Definitions
For these Terms:
Authorised Delivery Location means a location expressly nominated or authorised by the Customer for an Order to be left without the Customer or an Authorised Recipient being physically present.
Authorised Recipient means a person whom the Customer has expressly or impliedly authorised to receive an Order on the Customer's behalf.
Customer means a person who accesses the Services, places an Order, purchases a Product or otherwise deals with Antonimo Direct.
Delivery means physical delivery of an Order to the Delivery Address, Customer, Authorised Recipient or Authorised Delivery Location.
Delivery Address means the residential, commercial or other address supplied by the Customer for Delivery.
Delivery Representative means a person authorised by Antonimo Direct to perform or assist with Delivery.
Order means a request submitted by a Customer to acquire one or more Products from Antonimo Direct.
Products means goods offered for sale through the Services.
Services means the website, online ordering facilities, customer support, Products, Delivery Services, electronic communications and related services provided by Antonimo Direct.
3. ELIGIBILITY AND CUSTOMER RESPONSIBILITIES
3.1 Age Requirement
The Services are intended solely for persons aged 18 years or older.
By using the Services or placing an Order, you represent that:
you are at least 18 years of age;
you have legal capacity to enter into the transaction;
you are legally entitled to acquire and possess the Products ordered; and
you will not permit a person under 18 to use the Services in circumstances prohibited by law.
Antonimo Direct may refuse, suspend or cancel an Order where it reasonably believes the age requirement has not been satisfied or the transaction may contravene Applicable Law.
3.2 Age and Identity Verification
Where reasonably required for compliance, fraud prevention, payment security, Delivery procedures or another legitimate purpose, Antonimo Direct may request reasonable verification of age or identity.
Information requested for verification will be limited to what is reasonably necessary and handled in accordance with the Privacy Policy and Applicable Law.
3.3 Customer Representations
Customers are responsible for ensuring that information supplied to Antonimo Direct is accurate, current and sufficiently complete.
This may include:
name;
email address;
telephone number;
billing information;
Delivery Address;
access information;
Delivery instructions; and
other information reasonably necessary to process an Order.
By using the Services, you represent that:
information supplied is accurate and complete;
you are authorised to use the payment method supplied;
you are authorised to nominate the Delivery Address;
you are authorised to provide Delivery instructions;
you will comply with Applicable Law;
you will not use the Services for fraudulent or unlawful purposes; and
you will not create an unreasonable safety or security risk.
Antonimo Direct is not responsible for delays or failures caused solely by materially inaccurate or incomplete information supplied by the Customer, subject to any rights that cannot lawfully be excluded.
4. WEBSITE USE AND PROHIBITED CONDUCT
4.1 Permitted Use
Subject to these Terms, Antonimo Direct grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Services for their intended lawful purpose.
4.2 Prohibited Conduct
Customers must not:
unlawfully access or interfere with the Services;
attempt unauthorised access to systems;
introduce malicious software;
interfere with website security;
impersonate another person;
knowingly provide false or misleading information;
place fraudulent Orders;
obtain another person's personal information without lawful authority;
use automated systems to place fraudulent Orders;
systematically scrape substantial website content without authorisation;
harass, intimidate, stalk, threaten or abuse Antonimo Direct personnel;
interfere with Delivery operations;
unlawfully damage property;
misuse support or complaint channels;
circumvent access controls or security measures; or
otherwise use the Services contrary to Applicable Law.
4.3 Website Information
Antonimo Direct uses reasonable efforts to keep website information accurate and current. However, inadvertent errors may occur, including errors relating to:
pricing;
Product descriptions;
stock;
images;
specifications;
formatting; or
technical information.
Antonimo Direct may correct such errors where appropriate.
Nothing in this section authorises misleading or deceptive conduct or permits Antonimo Direct to avoid an obligation imposed by law.
5. PRODUCTS, PRICING AND AVAILABILITY
5.1 Product Information
Product descriptions, images, specifications and other Product information are provided for purchasing and general information purposes.
Manufacturers may change Product:
appearance;
packaging;
colours;
dimensions;
materials;
specifications;
accessories; or
instructions.
A difference between promotional photography and the physical Product does not, by itself, establish that the Product is defective or non-compliant.
5.2 Product Availability
Products are subject to availability.
Antonimo Direct may discontinue, suspend or restrict availability of Products. If an Order cannot be fulfilled because a Product is unavailable, Antonimo Direct may cancel the affected Order and provide any refund required by Applicable Law.
5.3 Pricing
Unless otherwise stated, prices are in Australian dollars.
Prices may change before an Order is submitted. Where an obvious pricing error occurs, Antonimo Direct may notify the Customer and, where legally permissible, offer the choice of proceeding at the corrected price or cancelling the affected Order.
Any cancellation or refund will be handled consistently with Applicable Law.
5.4 Taxes and Delivery Charges
Prices will identify or incorporate applicable taxes and charges where required by law.
Applicable Delivery charges will ordinarily be displayed before the Order is completed.
6. ORDERS, PAYMENTS AND CANCELLATION
6.1 Order Formation
Submitting an Order constitutes an offer by the Customer to purchase the specified Products.
An automated acknowledgement that an Order has been received does not necessarily constitute acceptance.
Acceptance may occur expressly or by conduct, including commencement of fulfilment where such conduct objectively indicates acceptance.
6.2 Order Acceptance and Refusal
Antonimo Direct may refuse or cancel an Order where reasonably necessary, including where:
Products are unavailable;
an obvious pricing or Product-description error has occurred;
payment cannot reasonably be processed;
material information is missing or incorrect;
fraud or unauthorised payment activity is reasonably suspected;
Delivery cannot reasonably be completed;
the Order creates a genuine safety or security concern;
fulfilment would contravene Applicable Law; or
the Customer has supplied materially misleading information.
Where payment has already been received for an Order cancelled by Antonimo Direct, any refund required by law will be provided.
6.3 Order Processing
Order processing may include:
receipt of the Order;
payment processing;
stock confirmation;
Product preparation;
packaging;
Delivery scheduling; and
Delivery.
Any stated processing period is an estimate unless expressly stated to be guaranteed.
6.4 Customer Cancellation
Customers may contact Antonimo Direct to request cancellation before fulfilment.
Antonimo Direct will make reasonable efforts to accommodate cancellation requests. Cancellation may not be possible once an Order has been processed, packaged, dispatched, or another material fulfilment step has occurred.
Nothing in this section removes a statutory cancellation or refund right.
6.5 Payment
Payment must be made using an available payment method displayed at checkout.
Available methods may include:
Visa;
Mastercard;
Apple Pay;
Google Pay;
Afterpay; and
other methods displayed at checkout.
Payment services may be provided by Squarespace and/or third-party payment providers.
6.6 Payment Authorisation
By submitting payment details, you represent that:
you are authorised to use the payment instrument;
payment information is accurate;
the transaction is authorised by you; and
you consent to the relevant payment provider processing the transaction.
Payment providers may perform transaction processing, authentication, fraud screening, payment authorisation and refund functions.
6.7 Fraud Prevention
Antonimo Direct may use reasonable measures to identify or prevent fraudulent, suspicious or unauthorised Orders, including Order review, verification requests, payment-provider checks, delayed fulfilment, Customer contact or cancellation.
Such measures do not override mandatory statutory rights.
7. RETURNS, REFUNDS AND AUSTRALIAN CONSUMER LAW
7.1 General Returns
Returns and refunds are governed by Applicable Law together with any applicable Returns and Refunds Policy.
Nothing in Antonimo Direct's voluntary returns policy limits rights arising under the Australian Consumer Law.
Returns may not be accepted for certain products due to their nature or function of the item/s. This includes items designed for intimate or non-intermate use, which cannot be resold or safely reused once opened. Due to their intimate nature, certain products cannot be returned once purchased. This includes items intended for personal use, such as adult toys, which come into direct contact with the body. Allowing returns would create hygiene and safety risks, as these products cannot be fully sanitized or resold after opening. -Products are non-returnable if they have been opened or used. -Sealed, unused items may sometimes be eligible for return—check product-specific guidelines. -This policy ensures customer safety and compliance with health standards
7.2 Change-of-Mind Returns
Antonimo Direct does not generally accept change-of-mind returns for intimate or personal-use Products that have been:
opened;
used;
worn;
removed from sealed packaging; or
otherwise made unsuitable for hygienic resale.
Change of mind may include ordering the wrong Product, size or colour, deciding the Product is no longer wanted, or deciding it is unsuitable for personal preference.
This restriction does not apply where Applicable Law requires a return, refund, repair or replacement.
7.3 Faulty or Defective Products
Where a Product may be defective, Customers should contact Antonimo Direct as soon as reasonably practicable.
Antonimo Direct may request reasonable information necessary to assess the issue, including:
Order information;
description of the problem;
photographs;
video where reasonably required;
circumstances of use; or
return of the Product for inspection.
The appropriate remedy will be determined in accordance with Applicable Law.
7.4 Australian Consumer Law
Products supplied by Antonimo Direct are subject to applicable consumer guarantees under the Australian Consumer Law.
These may include guarantees concerning:
acceptable quality;
fitness for disclosed purpose;
correspondence with description;
title;
undisturbed possession; and
other statutory guarantees.
Where a Product has a major failure, the Customer may have statutory rights including a refund or replacement.
For a failure that is not a major failure, the Customer may have rights to repair, replacement or another legally applicable remedy.
7.5 Customer-Caused Damage
Damage resulting from misuse, abuse, neglect, accidental damage, unauthorised modification, improper cleaning, improper storage or failure to follow reasonable manufacturer instructions may affect entitlement to a remedy for that resulting damage.
However, Antonimo Direct will not deny a valid consumer guarantee merely because a Product has been used where the statutory guarantee otherwise applies.
7.6 Returns and Refund Processing
Where a return is required or accepted, Antonimo Direct may provide reasonable return instructions.
Return costs will depend on the reason for return, Applicable Law and the circumstances of the claim.
Where a refund is approved or legally required, Antonimo Direct will process it within a reasonable period. The time for funds to appear may depend on the Customer's bank, card issuer or payment provider.
7.7 Mandatory Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes or limits a statutory consumer right.
8. PRODUCT SAFETY AND RECALLS
Customers must use Products in accordance with manufacturer instructions, warnings and intended purposes.
Customers should:
inspect Products before use;
discontinue use where a Product appears damaged or unsafe;
follow applicable charging and electrical instructions;
comply with cleaning and maintenance requirements;
store Products appropriately;
keep Products away from children unless specifically intended otherwise; and
avoid alterations that create foreseeable safety risks.
Where a Product recall or significant safety issue becomes known to Antonimo Direct, reasonable steps may be taken to notify affected Customers.
Notifications may include email, SMS, website notices, withdrawal of Products, requests for return or other reasonable measures.
Manufacturer information supplied with Products should be read and followed.
9. DELIVERY SERVICES AND DELIVERY AREAS
9.1 Delivery Services
Antonimo Direct may provide local Delivery Services within designated areas of Townsville and surrounding areas.
Delivery availability may depend on:
Delivery Address;
Product availability;
delivery capacity;
time of Order;
staffing;
weather;
traffic;
road conditions;
safety; and
other operational circumstances.
9.2 Delivery Area
Antonimo Direct determines the geographic area within which local Delivery is offered.
The available Delivery area may change. Orders outside the available area may be declined.
9.3 Same-Day Delivery
Where same-day Delivery is advertised, it is subject to the conditions communicated at the relevant time.
Same-day Delivery may depend upon Order time, stock, processing, location, capacity, weather, traffic and other circumstances affecting fulfilment.
Unless expressly guaranteed, a same-day Delivery indication does not guarantee Delivery by a particular minute or hour.
9.4 Weekend Delivery
Where weekend Delivery is offered, availability is subject to the applicable Delivery area, stock, operational capacity and conditions communicated by Antonimo Direct.
Weekend Delivery may not be available every weekend or at every location.
9.5 Delivery Times
Unless expressly guaranteed, Delivery timeframes are estimates.
Antonimo Direct will make reasonable efforts to meet communicated timeframes.
9.6 Delivery Fees
Applicable Delivery fees will be disclosed before completion of the Order where reasonably practicable.
Where additional Delivery is required because of inaccurate or incomplete information supplied by the Customer, an additional lawful and appropriately disclosed charge may apply.
10. DELIVERY INSTRUCTIONS, ACCESS AND UNATTENDED DELIVERY
10.1 Delivery Address
Customers are responsible for providing a Delivery Address at which the Order may reasonably be delivered.
The Customer warrants that they are authorised to nominate the Delivery Address.
10.2 Delivery Instructions
Where available, Customers may provide instructions concerning:
preferred access points;
gates;
safe places;
locations where the package may be left;
access information; and
other reasonable Delivery directions.
Antonimo Direct will make reasonable efforts to follow valid instructions, subject to safety, legality, accessibility and operational feasibility.
10.3 Authorised Delivery Location
Where unattended Delivery is offered, the Customer may expressly nominate an Authorised Delivery Location.
By selecting or authorising such a location, the Customer authorises the Delivery Representative to leave the Order there without direct physical receipt, provided this is reasonably practicable and safe.
The Customer is responsible for selecting a reasonably suitable location and should consider:
theft;
weather;
visibility;
children;
animals;
public access;
building rules;
security;
privacy; and
risk of damage.
Antonimo Direct may decline to use a location presenting a reasonable safety, security, privacy or property concern.
10.4 Scope of Property Access
Where a Customer expressly authorises property access for Delivery, that authority is limited to the access reasonably necessary to complete the Delivery.
It does not create general or unrestricted permission to:
remain on the property;
enter unrelated areas;
access personal possessions;
inspect premises;
enter a dwelling; or
undertake activities unrelated to Delivery.
Nothing in these Terms grants a right to unlawfully enter or remain on private property.
10.5 Dwellings and Restricted Areas
Unless separately and expressly authorised by the Customer and legally permissible, a Delivery Representative will not enter a:
house;
apartment;
bedroom;
garage;
shed;
locked enclosure;
other private dwelling area; or
restricted area outside the scope of Delivery instructions.
A request to leave a package "inside" does not necessarily authorise entry into a dwelling unless the instruction clearly and lawfully does so.
10.6 Gates and Restricted Access
A Delivery Representative is not required to:
climb fences;
force gates;
bypass locks;
damage property;
enter restricted premises; or
undertake unsafe access.
Where reasonable access cannot be obtained, Delivery may be delayed or alternative arrangements requested.
10.7 Shared Buildings and Workplaces
For apartments, unit complexes, body corporate property, commercial buildings, hotels, offices or other shared premises, Customers must provide reasonable access information where necessary and ensure they have authority to nominate the location.
Antonimo Direct is not required to enter restricted or secure areas without appropriate authority.
Customers acknowledge that receptionists, security staff, mailrooms, concierge services or other third parties may become aware of a Delivery.
10.8 Failed Delivery
Delivery may be unsuccessful where:
the address cannot reasonably be located;
access is unavailable;
an Authorised Delivery Location is unsuitable;
required access information is absent;
an animal creates a safety risk;
a person creates a reasonable safety risk;
Customer instructions materially change after dispatch; or
another circumstance prevents safe and reasonable completion.
Where reasonable, Antonimo Direct may arrange another Delivery time, location, recipient or other lawful arrangement.
Additional Delivery charges may apply to repeat attempts where the need for the attempt is substantially attributable to circumstances within the Customer's reasonable control and the charge is lawful.
10.9 Delivery Completion and Proof
Delivery may be recorded as completed when the Order is:
handed to the Customer;
handed to an Authorised Recipient;
placed at an Authorised Delivery Location in accordance with instructions; or
delivered through another expressly agreed method.
Antonimo Direct may retain reasonable Delivery evidence, including:
date and time;
Delivery status;
instructions;
communications;
location information;
photographs;
system records; and
other relevant Delivery records.
A Delivery record is evidence of completion but does not itself extinguish any legal right.
10.10 Delivery Photography
Where an Order is left unattended, Antonimo Direct may photograph the Order and immediate area for proof of Delivery, dispute resolution, fraud prevention, internal records, safety investigations, legal claims and related legitimate purposes.
Where reasonably practicable, photographs will be limited to the Order and immediate area necessary to establish where it was left.
Antonimo Direct will not intentionally photograph people or unrelated areas where unnecessary for the legitimate purpose.
Delivery photographs will not ordinarily be used for advertising or promotional purposes without appropriate authority or consent.
10.11 Unattended Delivery Risk
Where the Customer expressly authorises unattended Delivery, the Customer acknowledges the additional inherent risk of:
theft;
disappearance;
weather exposure;
damage;
animal interference; and
accidental removal.
Subject to Applicable Law, Antonimo Direct will not ordinarily be responsible for loss, theft or damage occurring solely after proper completion of an authorised unattended Delivery.
This does not exclude liability where Antonimo Direct remains legally responsible.
11. DELIVERY SAFETY, ANIMALS AND CUSTOMER CONDUCT
11.1 Safety Principle
Antonimo Direct prioritises the safety of Delivery Representatives, Customers and other persons over completion of an individual Delivery.
A Delivery Representative is not required to complete a Delivery where they reasonably believe doing so presents an unacceptable risk.
Safety concerns may include:
violent or threatening conduct;
suspected weapons;
aggressive animals;
dangerous physical conditions;
intoxicated or uncontrollable persons;
unsafe access;
environmental hazards;
fire;
severe weather; or
other immediate hazards.
11.2 Animals
Customers are responsible for taking reasonable steps to secure animals where their presence may create a foreseeable Delivery risk.
A Delivery Representative is not required to:
approach an animal;
handle an animal;
restrain an animal;
enter an area occupied by an unsecured animal; or
otherwise expose themselves to an unreasonable animal-related risk.
Where an animal presents a safety concern, Antonimo Direct may decline entry, request that the animal be secured, leave the Order at another safe location where possible, contact the Customer, arrange another attempt or discontinue Delivery.
11.3 Customer Conduct
Customers must behave reasonably and respectfully toward Antonimo Direct personnel.
Customers must not:
threaten;
intimidate;
stalk;
assault;
sexually harass;
abuse;
verbally threaten;
deliberately obstruct;
endanger; or
otherwise engage in unlawful or seriously inappropriate conduct toward Antonimo Direct personnel.
11.4 Unwanted Sexual Conduct
Delivery interactions exist solely for the purpose of completing Orders.
Customers must not use Delivery interactions to engage in unwanted:
sexual propositions;
sexual comments;
sexual touching;
exposure;
requests for sexual activity;
personal advances;
inappropriate photography; or
other sexualised or personal conduct.
Such conduct may result in immediate discontinuation of Delivery.
11.5 Threats, Violence and Serious Incidents
Where a Delivery Representative reasonably believes there is an immediate or serious safety risk, they may withdraw, discontinue Delivery, seek assistance, contact emergency services or Police where appropriate, and report the incident internally.
Serious incidents may include assault, attempted assault, threats of violence, stalking, intimidation, property damage, sexual harassment, serious harassment, deliberate endangerment, unlawful entry into a Delivery Representative's vehicle or property, or another potentially criminal act.
Antonimo Direct may preserve relevant evidence, including communications, Delivery records, photographs, Customer instructions, Order information, incident reports and lawfully available CCTV.
Where appropriate and lawful, relevant information may be disclosed to Queensland Police, courts, regulators, insurers, professional advisers or other authorities.
11.6 Legal Remedies
Where lawfully available, Antonimo Direct may:
seek legal advice;
issue a lawful demand;
seek damages;
seek injunctive relief;
seek a protection or other court order;
commence or defend civil proceedings;
report potentially criminal conduct; or
pursue another lawful remedy.
The exercise of any legal right remains subject to Applicable Law.
11.7 Refusal or Restriction of Service
Where reasonably necessary for safety, security, fraud prevention, legal compliance or another legitimate purpose, Antonimo Direct may decline:
an Order;
a Delivery;
a Delivery method;
a particular access arrangement; or
future Services.
This does not authorise unlawful discrimination or exclusion of non-excludable consumer rights.
12. DISCRETION, PRIVACY AND COMMUNICATIONS
12.1 Discreet Packaging
Antonimo Direct endeavours to use discreet packaging that does not unnecessarily identify the nature of Products contained within an Order.
Absolute anonymity cannot be guaranteed.
External labels, shipping information and other information may be required for Delivery, payment processing, fulfilment, returns, taxation, legal compliance or other legitimate purposes.
12.2 Privacy
Antonimo Direct recognises the sensitive nature of the Products supplied and seeks to minimise unnecessary disclosure of:
Product choices;
Order information;
Delivery information;
Customer communications; and
personal information.
Personal information is handled in accordance with the Privacy Policy and Applicable Law.
Depending on use of the Services, information collected may include:
name;
email;
telephone number;
Delivery Address;
billing information;
Order history;
Delivery instructions;
correspondence;
technical information;
transaction information;
Delivery records; and
proof-of-Delivery information.
Information may be used for Order processing, payments, Delivery, customer support, returns, consumer guarantee claims, fraud prevention, dispute resolution, security, record-keeping and legal compliance.
Information may be disclosed where reasonably necessary to service providers including payment providers, website or hosting providers, Delivery personnel, SMS providers, email providers, technology providers, professional advisers, insurers and contractors.
12.3 Delivery Representative Access
A Delivery Representative may receive information reasonably necessary to complete Delivery, including Customer name, Delivery Address, contact information, Delivery instructions and relevant Order information.
Such information must be used only for legitimate Delivery purposes.
12.4 Privacy Policy
The Privacy Policy provides further information concerning collection, use, disclosure, storage, security, retention, access, correction, complaints, cookies, analytics, marketing, Delivery photographs and third-party providers.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to Antonimo Direct, personal information will be handled consistently with those obligations.
12.5 Transactional SMS
Where a Customer provides a mobile number, Antonimo Direct may send transactional SMS communications reasonably necessary to:
confirm an Order;
advise an Order is ready;
provide Delivery information;
advise an Order is out for Delivery;
confirm Delivery; or
communicate other information reasonably necessary to fulfil an Order.
12.6 Marketing SMS
Marketing SMS communications are separate from transactional communications.
Where required by law, Antonimo Direct will obtain appropriate consent before sending commercial electronic messages.
Marketing messages will identify the sender and provide a functional unsubscribe mechanism where required.
Where supported, Customers may opt out of marketing SMS by replying STOP or using another provided unsubscribe mechanism.
Opting out of marketing communications does not necessarily prevent essential transactional communications concerning an existing Order or Delivery.
12.7 Email Communications
Antonimo Direct may use email for:
Order confirmations;
invoices and receipts;
Delivery notifications;
customer service;
returns;
consumer guarantee matters;
account and Service communications;
important notices; and
other transactional purposes.
Where required consent has been obtained, marketing emails may also be sent concerning Products, promotions, discounts, special offers and Services.
Marketing emails will contain an appropriate unsubscribe mechanism where required.
12.8 Electronic Communications
To the extent permitted by law, Customers consent to communications being provided electronically.
Electronic communications may include contracts, Order confirmations, invoices, receipts, notices, Delivery records, policy updates and customer-service correspondence.
12.9 No Guarantee of Perfect Discretion
Antonimo Direct aims to provide discreet packaging and Delivery but cannot guarantee that:
no person will observe a Delivery;
household members will not see an Order;
a receptionist will not observe an Order;
a third-party payment provider will not appear in transaction records;
electronic notifications will not be seen by another person with access to a device; or
external circumstances will never reveal that a transaction occurred.
Customers are responsible for controlling access to their own email accounts, mobile devices, payment accounts and nominated Delivery locations.
Customers are also responsible for securing their own devices, passwords, accounts and credentials.
13. INTELLECTUAL PROPERTY, WEBSITE AND THIRD-PARTY SERVICES
13.1 Intellectual Property
Unless otherwise stated, intellectual property relating to the Services, including:
trademarks;
logos;
photographs;
graphics;
website design;
written content;
page structure;
original marketing material;
software;
databases; and
other proprietary material
is owned by or licensed to Antonimo Direct.
13.2 Restricted Use
Except as permitted by law or authorised in writing, Customers must not:
reproduce substantial website content;
commercially exploit website content;
reproduce Antonimo Direct branding;
use Antonimo Direct trademarks deceptively;
modify content and represent it as official;
systematically scrape the website; or
reproduce proprietary content for commercial purposes.
13.3 Reviews and Feedback
Where Customers submit reviews or feedback, the material must not be knowingly false or misleading and must not contain:
threats;
harassment;
unlawful material;
fabricated claims;
unauthorised personal information;
discriminatory abuse; or
material designed to deceive other Customers.
Antonimo Direct may moderate or remove material where reasonably necessary to enforce these requirements or comply with law.
Voluntarily supplied feedback may be used to improve the Services. This does not transfer intellectual property belonging to the Customer unless legally effective.
13.4 Website Security
Antonimo Direct may implement reasonable security measures to protect the Services. No internet or electronic system can be guaranteed completely secure.
Customers must not attempt to bypass security controls or interfere with website security.
13.5 Third-Party Services
The Services may rely on or link to third-party services, including:
Squarespace;
payment processors;
electronic communications providers;
analytics providers;
hosting providers; and
other technology providers.
Third-party services may have their own terms and policies.
A third-party link does not constitute an endorsement or guarantee by Antonimo Direct.
13.6 Website Availability
Antonimo Direct does not guarantee uninterrupted or error-free website access.
The website may be unavailable due to maintenance, technical failure, hosting failure, telecommunications outages, cyber incidents, software issues, security measures or circumstances outside reasonable control.
Antonimo Direct may temporarily modify, suspend or discontinue Services where reasonably necessary, while continuing to meet legal obligations.
14. LIABILITY, INDEMNITY, DISPUTES AND LEGAL MATTERS
14.1 Ownership and Risk
Subject to Applicable Law, ownership of Products passes to the Customer when the Order is validly delivered to:
the Customer;
an Authorised Recipient; or
an Authorised Delivery Location.
Where unattended Delivery is expressly authorised, the Customer acknowledges the additional risks associated with unattended Delivery.
Subject to Applicable Law, Antonimo Direct will not ordinarily be responsible for independent third-party loss, theft, interference or damage occurring after proper completion of an authorised unattended Delivery.
14.2 Force Majeure
Antonimo Direct is not ordinarily responsible for failure or delay caused by circumstances beyond its reasonable control, including:
severe weather;
cyclones;
flooding;
road closures;
accidents;
emergencies;
telecommunications outages;
significant power failures;
major technical failures;
government restrictions;
public safety incidents;
vehicle failures; or
other events not reasonably capable of being prevented or overcome.
Nothing in this clause removes a Customer remedy where Applicable Law provides one.
14.3 Indemnity
To the extent permitted by law, a Customer agrees to indemnify Antonimo Direct against loss reasonably suffered or incurred as a direct result of the Customer's:
fraud;
deliberate unlawful conduct;
deliberate misuse of the Services;
infringement of Antonimo Direct intellectual property rights; or
serious breach of these Terms causing loss.
This indemnity does not apply to the extent it would compensate Antonimo Direct for loss caused by Antonimo Direct's own breach, negligence or unlawful conduct, or where the indemnity would otherwise be unenforceable.
14.4 Limitation of Liability
Nothing in these Terms excludes, restricts or modifies liability that cannot legally be excluded, restricted or modified.
Subject to Applicable Law, Antonimo Direct will not be liable for loss solely caused by:
circumstances outside its reasonable control;
materially incorrect Customer information;
an independently caused third-party event; or
circumstances occurring after proper completion of an authorised unattended Delivery,
except where Applicable Law provides otherwise.
To the extent permitted by law, Antonimo Direct is not liable for purely indirect or consequential loss where Antonimo Direct has no legally compensable responsibility.
14.5 Statutory Consumer Protections
Nothing in the liability provisions overrides:
Australian Consumer Law guarantees;
mandatory statutory remedies;
non-excludable liability; or
other mandatory legal protections.
Where these Terms constitute a standard-form consumer or small-business contract, Antonimo Direct intends the provisions to operate consistently with applicable unfair-contract-term legislation.
14.6 Complaints
Customers are encouraged to contact Antonimo Direct before commencing proceedings where reasonably practicable.
Complaints may be submitted to:
Where possible, complaints should identify:
Customer details;
Order information;
relevant dates;
nature of the complaint;
supporting evidence; and
outcome sought.
Antonimo Direct will make reasonable efforts to investigate complaints.
14.7 Dispute Resolution
The parties should, where reasonably practicable, attempt to resolve disputes directly before commencing proceedings.
Nothing in these Terms prevents a Customer from exercising a statutory right, cause of action or remedy that cannot lawfully be excluded.
Customers may seek assistance from an appropriate regulator, consumer authority, tribunal or court.
14.8 Queensland Law and Jurisdiction
These Terms and the relationship between Antonimo Direct and the Customer are governed by the laws in force in Queensland, Australia, subject to applicable Commonwealth legislation and mandatory law applying to the transaction.
Subject to mandatory jurisdictional rights, the parties submit to the jurisdiction of Queensland courts and Commonwealth courts exercising jurisdiction in Queensland.
Nothing requires an Australian Customer to submit a consumer dispute to an overseas arbitration body merely because the Customer has used the Services.
14.9 Legal Compliance and Authorities
Antonimo Direct may take reasonable steps necessary to comply with:
consumer law;
privacy obligations;
tax obligations;
Product safety requirements;
payment requirements;
law-enforcement requests;
court orders; and
other regulatory requirements.
Relevant information may be disclosed where required by law, court order, lawful regulatory demand, or otherwise lawfully permitted.
A provision authorising legal compliance does not constitute a general exclusion of Customer rights.
15. GENERAL PROVISIONS AND CONTACT INFORMATION
15.1 Records
Antonimo Direct may maintain reasonable records concerning:
Orders;
payments;
communications;
Delivery;
Delivery photographs;
complaints;
refunds;
consumer guarantee claims;
incidents;
website transactions; and
other legitimate business activities.
Records may be retained for periods required or reasonably justified by legal, accounting, security, operational, taxation, insurance or dispute-resolution requirements.
15.2 Electronic Evidence
To the extent permitted by law, electronic records maintained in the ordinary course of business may be relied upon as evidence of:
Orders;
communications;
Delivery instructions;
Delivery status;
payment;
consent;
Customer requests; and
other transaction-related events.
This does not determine the ultimate evidentiary weight a court or tribunal may assign to a record.
15.3 Changes to Services
Antonimo Direct may alter:
Products;
pricing;
Delivery areas;
Delivery methods;
website features;
payment methods;
operating procedures; and
other Services.
Changes will not retrospectively remove rights already accrued under Applicable Law.
15.4 Changes to Terms
Antonimo Direct may amend these Terms from time to time.
The updated version will identify an updated date.
Where a change materially affects an existing transaction and Applicable Law requires notice or consent, Antonimo Direct will comply with that requirement.
15.5 No Waiver
A failure or delay by Antonimo Direct to exercise a right does not constitute a waiver of that right.
A waiver of one breach does not constitute a waiver of a subsequent or different breach.
15.6 Severability
If any provision is found to be void, unlawful or unenforceable, it will be severed or read down to the minimum extent necessary where legally possible.
The remainder of these Terms will continue in force.
15.7 Entire Agreement
These Terms, together with policies and terms expressly incorporated by reference, constitute the agreement governing the Customer's use of the Services, subject to Applicable Law.
Nothing excludes a term or right that legislation requires to apply.
15.8 No Partnership or Agency
Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship between Antonimo Direct and a Customer.
A Customer has no authority to bind Antonimo Direct unless expressly authorised in writing.
15.9 Assignment
Antonimo Direct may assign or transfer its rights or obligations relating to the Services where legally permitted.
A Customer may not assign an Order or contractual right where doing so creates a fraud, security or legal concern, subject to Applicable Law.
15.10 Third-Party Rights
Except where expressly stated or required by law, these Terms do not create enforceable rights in favour of persons who are not parties to the relevant transaction.
15.11 Interpretation
Unless the context indicates otherwise:
headings are for convenience only;
singular words include the plural and vice versa;
references to legislation include amendments and replacements;
references to persons include individuals and legal entities where appropriate;
"including" means including without limitation; and
references to writing include electronic communications where permitted by law.
15.12 Continuing Provisions
Provisions intended by their nature to continue after completion, cancellation or termination will continue to operate to the extent legally necessary.
This may include provisions concerning:
privacy;
intellectual property;
liability;
dispute resolution;
evidence;
records; and
statutory rights.
15.13 Final Contact Details
For enquiries concerning these Terms and Conditions, Orders, Delivery, Products, returns, complaints or other matters:
ANTONIMO DIRECT
Email: admin@antonimodirect.com
Website: https://antonimodirect.com
Location: Townsville, Queensland, Australia
Last Updated: 13 September 2026
15.14 Final Statutory Reservation
These Terms establish the contractual framework governing the Services while preserving all rights and obligations imposed by Applicable Law.
If a mandatory statutory provision applies to an Order, Product, Delivery, Service or dispute, that provision applies notwithstanding anything inconsistent in these Terms.
Nothing in these Terms is intended to constitute a waiver of any right that cannot lawfully be waived.