ANTONIMO DIRECT

TERMS AND CONDITIONS

Effective Date: 13 September 2026
Last Updated: 13 September 2026

IMPORTANT NOTICE

These Terms and Conditions constitute the terms upon which Antonimo Direct makes the website, Products, ordering facilities and associated delivery services available to customers.

By accessing, browsing, registering with, placing an Order through, purchasing Products from, or otherwise using the Services, you acknowledge that you have had a reasonable opportunity to review these Terms and Conditions and agree to be bound by them to the extent permitted by applicable law.

These Terms and Conditions are intended to operate subject to the Competition and Consumer Act 2010 (Cth), including Schedule 2, the Australian Consumer Law, and any other applicable Commonwealth or Queensland legislation.

Nothing contained in these Terms and Conditions is intended to exclude, restrict, modify, replace or otherwise detract from any right, guarantee, remedy, liability or obligation which cannot lawfully be excluded, restricted or modified.

Where a provision of these Terms and Conditions is inconsistent with a mandatory provision of applicable law, the mandatory provision will prevail to the extent of the inconsistency.

1. PARTIES

These Terms and Conditions constitute an agreement between:

Antonimo Direct
("Antonimo Direct", "we", "us" or "our")

and:

the person accessing the Services, placing an Order, purchasing Products, receiving a Delivery or otherwise dealing with Antonimo Direct

("Customer", "you" or "your").

Antonimo Direct operates in Townsville, Queensland, Australia.

Our principal customer contact email is:

admin@antonimodirect.com

Our website is:

https://antonimodirect.com

2. NATURE OF THE BUSINESS

Antonimo Direct operates an online retail business supplying adult toys, intimate products, personal wellbeing products and related Products.

Antonimo Direct may provide local Delivery Services within Townsville and surrounding areas.

The availability of Products, Delivery Services, delivery areas, delivery options and delivery timeframes may vary from time to time.

Antonimo Direct seeks to provide customers with a discreet, convenient and privacy-conscious purchasing and delivery experience.

3. DEFINITIONS AND INTERPRETATION

For the purposes of these Terms and Conditions, unless the context indicates otherwise:

3.1 "Authorised Delivery Location"

means a location expressly nominated or authorised by the Customer for an Order to be left without the Customer or an authorised recipient being physically present.

3.2 "Authorised Recipient"

means a person whom the Customer has expressly or impliedly authorised to receive an Order on the Customer's behalf.

3.3 "Customer"

means a person who accesses the Services, places an Order, purchases a Product or otherwise deals with Antonimo Direct.

3.4 "Delivery"

means the physical delivery of an Order to the Delivery Address, Customer, Authorised Recipient or Authorised Delivery Location.

3.5 "Delivery Address"

means the residential, commercial or other address supplied by the Customer for Delivery.

3.6 "Delivery Representative"

means a person authorised by Antonimo Direct to perform or assist with Delivery.

3.7 "Order"

means a request submitted by a Customer to acquire one or more Products from Antonimo Direct.

3.8 "Products"

means goods offered for sale through the Services.

3.9 "Services"

means the website, online ordering facilities, customer support, Products, Delivery Services, electronic communications and any related service provided by Antonimo Direct.

3.10 "Australian Consumer Law"

means Schedule 2 to the Competition and Consumer Act 2010 (Cth) together with any applicable corresponding or supplementary Australian consumer legislation.

3.11 "Applicable Law"

means any Commonwealth, Queensland or other applicable law, regulation, statutory instrument, court order, regulatory direction or legally binding requirement applying to the relevant transaction, person, Product, Service or circumstance.

4. ACCEPTANCE

Your use of the Services constitutes acceptance of these Terms and Conditions.

By placing an Order, you additionally acknowledge that:

you have read these Terms and Conditions;
you have had a reasonable opportunity to consider them;
you agree to comply with them;
you are legally capable of entering into the transaction;
the information supplied by you is accurate and complete; and
you are at least 18 years of age.

Where the Customer is unable to agree to these Terms, the Customer must not use the Services or place an Order.

5. CONTRACTUAL DOCUMENTS

These Terms and Conditions should be read together with any policies or notices expressly incorporated into them, including, where applicable:

Privacy Policy;
Delivery Policy;
Returns and Refunds Policy;
Product-specific terms;
promotional terms; and
checkout-specific terms.

Where there is an inconsistency between a general provision of these Terms and a mandatory legal requirement, the legal requirement prevails.

Where there is an inconsistency between a general provision and an Order-specific term expressly agreed between Antonimo Direct and the Customer, the Order-specific term will prevail to the extent of the inconsistency, subject always to Applicable Law.

6. AGE REQUIREMENT

The Services are intended solely for persons aged 18 years or older.

You represent and warrant that:

(a) you are at least 18 years of age;

(b) you have the legal capacity to enter into the transaction;

(d) you will not permit a person under 18 to use the Services in circumstances prohibited by law.

Antonimo Direct may refuse, suspend or cancel an Order if it reasonably believes that the age requirement has not been satisfied or that the transaction may otherwise contravene Applicable Law.

7. AGE VERIFICATION

Where reasonably required for compliance, fraud prevention, payment security, delivery procedures or another legitimate purpose, Antonimo Direct may require reasonable verification of age or identity.

Any information requested for verification purposes will be limited to information reasonably necessary for that purpose and handled in accordance with the Privacy Policy and Applicable Law.

Antonimo Direct does not represent that every Customer will necessarily be subjected to an age-verification process.

8. CUSTOMER REPRESENTATIONS AND WARRANTIES

By using the Services, you represent and warrant that:

(a) all information supplied by you is true, accurate, current and complete;

(b) you are legally entitled to use the payment method supplied;

(d) you are authorised to provide any delivery instructions supplied by you;

(e) you will comply with Applicable Law;

(f) you will not use the Services for a fraudulent or unlawful purpose;

(g) you will not knowingly interfere with the operation or security of the Services; and

(h) you will not use the Services in a manner that creates an unreasonable safety risk to Antonimo Direct, its personnel, contractors, customers or other persons.

9. CUSTOMER INFORMATION

The Customer is responsible for ensuring that information supplied to Antonimo Direct is materially accurate and sufficiently complete to enable the relevant transaction or Delivery to be performed.

This may include:

name;
email address;
telephone number;
billing information;
Delivery Address;
access information;
Delivery instructions; and
other information reasonably necessary to process an Order.

Antonimo Direct is not responsible for a failure or delay caused solely by materially inaccurate or incomplete information supplied by the Customer, subject to any rights that cannot lawfully be excluded.

10. WEBSITE USE

Subject to these Terms and Conditions, Antonimo Direct grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Services for their intended lawful purpose.

You must not use the Services for any purpose that is unlawful, fraudulent, abusive, malicious or prohibited by these Terms.

11. PROHIBITED CONDUCT

A Customer must not:

(a) unlawfully access or interfere with the Services;

(b) attempt to obtain unauthorised access to our systems;

(d) interfere with website security;

(e) impersonate another person;

(f) knowingly provide false or misleading information;

(g) place fraudulent Orders;

(h) obtain or attempt to obtain another person's personal information without lawful authority;

(i) use automated systems to place fraudulent Orders;

(j) systematically scrape or extract substantial website content without authorisation;

(k) harass, intimidate, stalk, threaten or abuse Antonimo Direct personnel;

(l) interfere with Delivery operations;

(m) engage in unlawful conduct against another Customer or Delivery Representative;

(n) intentionally damage Antonimo Direct property;

(o) misuse support or complaint channels;

(p) unlawfully circumvent access controls;

(q) attempt to defeat security or fraud-prevention measures; or

(r) otherwise use the Services contrary to Applicable Law.

12. WEBSITE CONTENT AND ACCURACY

Antonimo Direct uses reasonable efforts to ensure that information made available through the Services is accurate and current.

However, website information may from time to time contain inadvertent:

typographical errors;
technical errors;
pricing errors;
stock errors;
image discrepancies;
specification errors;
formatting errors; or
other inaccuracies.

Antonimo Direct reserves the right to correct such errors.

Nothing in this provision authorises misleading or deceptive conduct or permits Antonimo Direct to avoid any obligation imposed by Applicable Law.

13. PRODUCT DESCRIPTIONS

Product descriptions, images, specifications and other Product information are provided for general information and purchasing purposes.

Manufacturers may change:

Product appearance;
packaging;
colours;
dimensions;
materials;
specifications;
accessories; or
instructions.

Antonimo Direct may update Product information accordingly.

A difference between promotional photography and the physical Product does not, of itself, establish that the Product is defective or non-compliant.

14. PRODUCT AVAILABILITY

Products are subject to availability.

We do not warrant that any Product displayed on the website will remain available for purchase until an Order has been accepted and fulfilled.

Antonimo Direct may discontinue, suspend or restrict availability of any Product.

Where an Order cannot be fulfilled because a Product is unavailable, Antonimo Direct may cancel the affected Order and provide any refund required by Applicable Law.

15. PRODUCT PRICING

Unless otherwise stated, prices are in Australian dollars.

Prices may change before an Order is submitted.

An obvious pricing error does not necessarily create an obligation to supply Products at the erroneous price.

Where an obvious pricing error is identified before fulfilment, Antonimo Direct may notify the Customer and, where applicable, offer the Customer the choice of proceeding at the corrected price or cancelling the affected Order.

Any cancellation and refund will be dealt with consistently with Applicable Law.

16. TAXES AND CHARGES

Prices displayed on the Services will identify or incorporate applicable taxes and charges where required by law.

Additional Delivery charges, where applicable, will ordinarily be displayed before the Order is completed.

17. ORDER FORMATION

Submission of an Order constitutes an offer by the Customer to acquire the Products specified in the Order.

An automated acknowledgement that an Order has been received does not necessarily constitute acceptance of the Customer's offer.

Acceptance may occur expressly or by conduct, including commencement of fulfilment, where such conduct objectively indicates acceptance.

Nothing in this provision prevents statutory rights from applying to the transaction.

18. ORDER ACCEPTANCE AND REFUSAL

Antonimo Direct may refuse or cancel an Order where reasonably necessary, including where:

(a) the Product is unavailable;

(b) an obvious pricing or Product-description error has occurred;

(d) material information is missing or incorrect;

(e) fraud or unauthorised payment activity is reasonably suspected;

(f) Delivery cannot reasonably be completed;

(g) the Order presents a genuine safety or security concern;

(h) fulfilment would contravene Applicable Law;

(i) the Customer has supplied materially misleading information; or

(j) the Customer has engaged in serious prior conduct creating a legitimate safety or security concern.

Where payment has already been received for an Order cancelled by Antonimo Direct, any refund required by law will be provided.

19. ORDER PROCESSING

Order processing may include:

receipt of the Order;
payment processing;
stock confirmation;
Product preparation;
packaging;
Delivery scheduling; and
Delivery.

The Customer acknowledges that processing and Delivery may require a reasonable period.

Any stated processing period is an estimate unless expressly stated to be guaranteed.

20. CUSTOMER CANCELLATION

A Customer may contact Antonimo Direct and request cancellation before fulfilment.

Antonimo Direct will make reasonable efforts to accommodate a cancellation request.

Cancellation may not be possible once:

the Order has been processed;
Products have been packaged;
Delivery arrangements have commenced;
the Order has left our possession; or
another material fulfilment step has occurred.

Nothing in this section removes any statutory cancellation or refund right.

21. PAYMENT

Payment is required using an available payment method displayed at checkout.

Available methods may include:

Visa;
Mastercard;
Apple Pay;
Google Pay;
Afterpay; and
other methods displayed at checkout.

Payment services may be provided by third-party providers and/or Squarespace.

22. PAYMENT AUTHORISATION

By submitting payment details, you represent that:

(a) you are authorised to use the relevant payment instrument;

(b) the payment information is accurate;

(d) you consent to the relevant payment provider processing the transaction.

23. THIRD-PARTY PAYMENT PROVIDERS

Payment transactions may be subject to the terms and policies of third-party providers.

Such providers may perform:

transaction processing;
fraud screening;
authentication;
payment authorisation;
refunds; and
other payment functions.

Antonimo Direct is not responsible for matters within the exclusive control of a third-party payment provider.

However, this does not exclude any liability or consumer right that legally attaches to Antonimo Direct.

24. FRAUD PREVENTION

Antonimo Direct may implement reasonable measures designed to identify or prevent fraudulent, suspicious or unauthorised Orders.

Such measures may include:

Order review;
verification requests;
payment-provider checks;
delaying fulfilment;
contacting the Customer; or
cancelling a transaction.

Antonimo Direct will not rely on fraud-prevention measures to exclude mandatory statutory rights.

25. RETURNS AND REFUNDS

Returns and refunds are governed by Applicable Law together with any applicable Returns and Refunds Policy.

Nothing in Antonimo Direct's voluntary returns policy limits any right arising under the Australian Consumer Law.

26. CHANGE-OF-MIND RETURNS

Antonimo Direct does not generally accept change-of-mind returns for intimate or personal-use Products that have been:

opened;
used;
worn;
removed from sealed packaging; or
otherwise made unsuitable for hygienic resale.

Change of mind may include:

ordering the wrong Product;
selecting the wrong size;
selecting the wrong colour;
deciding that the Product is no longer wanted; or
discovering that the Product is unsuitable for personal preference.

This restriction does not apply to the extent that a return, refund, repair or replacement is otherwise required by Applicable Law.

27. FAULTY OR DEFECTIVE PRODUCTS

Where a Product is or may be defective, the Customer should contact Antonimo Direct as soon as reasonably practicable.

Antonimo Direct may request reasonable information necessary to assess the issue, including:

Order information;
description of the problem;
photographs;
video where reasonably required;
circumstances of use; or
return of the Product for inspection.

The appropriate remedy will be determined in accordance with Applicable Law.

28. AUSTRALIAN CONSUMER LAW

Products supplied by Antonimo Direct are subject to consumer guarantees under the Australian Consumer Law where applicable.

Those guarantees may include guarantees relating to:

acceptable quality;
fitness for disclosed purpose;
correspondence with description;
repairs and spare parts;
title;
undisturbed possession; and
other statutory guarantees.

The Australian Consumer Law does not permit a business to contract out of applicable consumer guarantees merely by inserting an exclusion clause into its Terms and Conditions.

Antonimo Direct does not intend any provision of these Terms to do so.

29. MAJOR AND MINOR FAILURES

Where a Product failure constitutes a major failure under the Australian Consumer Law, the Customer may have statutory rights including a refund or replacement.

Where a failure does not constitute a major failure, the Customer may have rights to repair, replacement or another legally applicable remedy.

The applicable remedy depends upon the circumstances and the requirements of Applicable Law.

30. CUSTOMER-CAUSED DAMAGE

A failure caused by the Customer's misuse, abuse, neglect, accidental damage, unauthorised modification, improper cleaning, improper storage or failure to follow reasonable manufacturer instructions may not entitle the Customer to a remedy for the resulting damage.

However, Antonimo Direct will not deny a valid consumer guarantee merely because a Product has been used where the statutory guarantee otherwise applies.

31. PRODUCT HYGIENE

Where a Product is returned for change of mind, hygienic considerations may be relevant.

Antonimo Direct may refuse a change-of-mind return where accepting the returned Product would create a reasonable health, hygiene or resale concern.

This provision does not apply to the extent that Applicable Law requires Antonimo Direct to provide a remedy.

32. PRODUCT SAFETY

Customers must use Products in accordance with the manufacturer's instructions, warnings and intended purpose.

Customers should:

(a) inspect Products before use;

(b) discontinue use where a Product appears damaged or unsafe;

(d) comply with cleaning and maintenance requirements;

(e) store Products appropriately; and

(f) keep Products away from children unless specifically intended otherwise.

Antonimo Direct does not authorise a Customer to disregard Product safety warnings.

33. PRODUCT RECALLS

Where Antonimo Direct becomes aware of a Product recall or significant Product safety issue, Antonimo Direct may take reasonable steps to notify affected Customers.

Such steps may include:

email notification;
SMS notification;
website notices;
withdrawal of a Product;
requests for return; or
other reasonable measures.

34. DELIVERY SERVICES

Antonimo Direct may provide local Delivery Services within designated areas of Townsville and surrounding areas.

Delivery availability may depend upon:

Delivery Address;
Product availability;
delivery capacity;
time of Order;
staffing;
weather;
traffic;
road conditions;
safety; and
other operational circumstances.

35. DELIVERY AREA

Antonimo Direct determines the geographic area within which local Delivery is offered.

The available Delivery area may change without notice.

Where an address falls outside an available Delivery area, Antonimo Direct may decline the Delivery request.

36. SAME-DAY DELIVERY

Where same-day Delivery is advertised, same-day Delivery is subject to the conditions displayed or communicated at the relevant time.

Same-day Delivery may depend upon:

the time the Order is received;
stock availability;
processing time;
Delivery Address;
Delivery capacity;
Customer information;
weather;
traffic; and
other circumstances affecting fulfilment.

A same-day Delivery indication is not necessarily a guarantee of Delivery by a specified minute or hour unless expressly stated otherwise.

37. WEEKEND DELIVERY

Where weekend Delivery is offered, availability is subject to the applicable Delivery area, Product availability, operational capacity and any conditions communicated by Antonimo Direct.

A weekend Delivery service may not be available on every weekend or to every location.

38. DELIVERY TIMES

Unless expressly stated to be guaranteed, Delivery timeframes are estimates.

Antonimo Direct will make reasonable efforts to meet communicated Delivery timeframes.

A delay does not automatically constitute a breach where the delay arises from circumstances outside our reasonable control, subject to any mandatory consumer or contractual rights.

39. DELIVERY FEES

Applicable Delivery fees will be disclosed before completion of the Order where reasonably practicable.

Where additional Delivery is required because of a matter substantially attributable to inaccurate or incomplete information supplied by the Customer, an additional fee may apply where lawfully chargeable and appropriately disclosed.

40. DELIVERY ADDRESS

The Customer is responsible for providing a Delivery Address at which the Order may reasonably be delivered.

The Customer warrants that they are entitled to nominate the Delivery Address for receipt of the Order.

41. DELIVERY INSTRUCTIONS

Where available, Customers may provide Delivery instructions.

Delivery instructions may identify:

preferred access points;
gates;
safe places;
locations at which the package may be left;
access information; or
other reasonable Delivery directions.

Antonimo Direct will make reasonable efforts to follow valid Delivery instructions.

However, instructions are subject to safety, accessibility, legality and operational feasibility.

42. AUTHORITY TO FOLLOW DELIVERY INSTRUCTIONS

A Customer who supplies Delivery instructions represents that:

(a) the Customer has authority to provide the instructions;

(b) the instructions do not unlawfully interfere with another person's rights;

(d) the instructions do not create an unreasonable safety risk; and

(e) the Customer understands that Antonimo Direct may decline to follow instructions where doing so would be unreasonable or unsafe.

43. AUTHORISED DELIVERY LOCATION

Where unattended Delivery is offered, the Customer may expressly nominate an Authorised Delivery Location.

By expressly selecting or authorising such a location, the Customer authorises the Delivery Representative to place the Order at the nominated location without obtaining direct physical receipt from the Customer, provided that doing so is reasonably practicable and safe.

44. SCOPE OF DELIVERY AUTHORISATION

Authorisation to leave an Order at an Authorised Delivery Location is limited to the relevant Order and delivery transaction.

It does not constitute continuing permission for Antonimo Direct or a Delivery Representative to:

remain on the property;
enter unrelated parts of the property;
access personal possessions;
enter a dwelling;
inspect the premises; or
undertake activities unrelated to Delivery.

45. SUITABILITY OF AUTHORISED LOCATION

The Customer is responsible for selecting a reasonably suitable location.

The Customer should consider:

theft risk;
weather exposure;
visibility;
access by children;
access by animals;
public access;
building rules;
security;
privacy; and
the risk of damage.

Antonimo Direct may decline to use a nominated location that presents a reasonable safety, security, privacy or property concern.

46. UNATTENDED DELIVERY

Where an unattended Delivery has been expressly authorised, Antonimo Direct may place the Order at the Authorised Delivery Location.

The Delivery may then be recorded as completed.

Antonimo Direct may provide an SMS, email or other notification confirming Delivery.

47. DELIVERY TO AN AUTHORISED RECIPIENT

Where the Customer nominates or authorises another person to receive an Order, the Customer is responsible for ensuring that the person has authority to accept the Order.

Antonimo Direct may reasonably decline to release an Order where circumstances give rise to a legitimate concern regarding:

identity;
authority;
fraud;
safety;
age; or
legal compliance.

48. PROPERTY ACCESS

Where the Customer expressly authorises entry onto their property for the limited purpose of completing Delivery, that authorisation is restricted to the access reasonably necessary to complete the Delivery.

Any such authorisation should be interpreted narrowly according to the Customer's actual Delivery instructions and the circumstances.

Nothing in these Terms purports to grant Antonimo Direct a general or unrestricted right to enter private property.

Queensland law prohibits unlawful entry or remaining in a dwelling or certain business premises, making it important that any property access associated with Delivery remains lawfully authorised and within its scope.

49. NO AUTHORITY TO ENTER A DWELLING

Unless separately and expressly authorised by the Customer and legally permissible, a Delivery Representative will not enter:

a house;
apartment;
bedroom;
garage;
shed;
locked enclosure;
other private dwelling area; or
other area outside the scope of the Delivery instructions.

A request to leave a package "inside" does not necessarily constitute authority to enter a dwelling unless the instruction clearly and lawfully authorises such entry.

50. LOCKED GATES AND RESTRICTED ACCESS

A Delivery Representative is not required to:

climb a fence;
force a gate;
bypass a lock;
damage property;
enter restricted premises; or
undertake an unsafe method of access.

Where reasonable access cannot be obtained, the Delivery may be delayed or alternative arrangements may be requested.

51. SHARED BUILDINGS AND COMMON AREAS

Where Delivery is made to:

apartment buildings;
unit complexes;
body corporate property;
commercial buildings;
hotels;
offices; or
other shared premises,

the Customer must provide reasonable access information where necessary.

Antonimo Direct is not required to enter restricted or secure areas without appropriate authority.

52. WORKPLACES

A Customer may nominate a workplace as a Delivery Address where Delivery is available.

The Customer is responsible for ensuring that:

(a) the workplace permits receipt of the Order;

(b) the Customer has authority to nominate the location; and

(c) the Customer understands that receptionists, mailrooms, security staff or other third parties may become aware of the Delivery.

While Antonimo Direct seeks to maintain discretion, it cannot guarantee that third parties operating at the Delivery Address will preserve absolute confidentiality.

53. HOTELS, RECEPTIONS AND CONCIERGE SERVICES

Where a Customer nominates a hotel, accommodation facility, reception area or concierge service as a Delivery Address, the Customer acknowledges that the premises may operate its own access and identification policies.

Antonimo Direct may comply with reasonable security or reception procedures imposed by the premises.

Antonimo Direct cannot guarantee that a third party's internal processes will maintain the same level of discretion sought by the Customer.

54. INCORRECT OR INCOMPLETE ADDRESS

Where a Customer supplies an incorrect or materially incomplete Delivery Address, Antonimo Direct may:

contact the Customer;
seek clarification;
attempt an alternative Delivery;
postpone Delivery;
require an additional Delivery charge where lawfully applicable; or
cancel the Delivery component of the Order where necessary.

Nothing in this provision affects statutory rights.

55. FAILED DELIVERY

A Delivery may be unsuccessful where:

(a) the Delivery Address cannot reasonably be located;

(b) access is unavailable;

(d) required access information is absent;

(e) an animal creates a safety risk;

(f) a person at the location creates a reasonable safety risk;

(g) the Customer has materially changed the instructions after dispatch; or

(h) another circumstance prevents safe and reasonable completion.

56. ALTERNATIVE DELIVERY ARRANGEMENTS

Where reasonable, Antonimo Direct may contact the Customer to arrange:

another Delivery time;
another Authorised Delivery Location;
direct receipt;
another lawful recipient; or
another reasonable Delivery arrangement.

Antonimo Direct does not guarantee that every alternative arrangement will be available.

57. REDELIVERY

Where a second or subsequent Delivery attempt becomes necessary, additional Delivery charges may apply where the additional attempt is substantially attributable to circumstances within the Customer's reasonable control and the charge is otherwise lawful.

Any applicable charge should be communicated to the Customer where reasonably practicable.

58. DELIVERY COMPLETION

Subject to Applicable Law, Delivery may be recorded as completed when:

(a) the Order is physically handed to the Customer;

(b) the Order is handed to an Authorised Recipient;

(d) another Delivery method expressly agreed between the parties has been completed.

A Delivery record is evidence of completion but does not itself determine or extinguish any legal right concerning the transaction.

59. PROOF OF DELIVERY

Antonimo Direct may create or retain reasonable evidence concerning Delivery.

Such evidence may include:

date;
time;
Delivery status;
Delivery instructions;
communication records;
location information;
photographs;
relevant system records; and
other reasonable Delivery records.

60. DELIVERY PHOTOGRAPHS

Where an Order is left unattended, Antonimo Direct may take a photograph of the Order and the immediate area in which the Order is placed for the purpose of establishing proof of Delivery.

Photographs may be used for:

confirming Delivery;
resolving Delivery disputes;
investigating alleged non-Delivery;
fraud prevention;
internal records;
safety investigations;
responding to legal claims; and
protecting Antonimo Direct and its customers.

61. LIMITATION ON DELIVERY PHOTOGRAPHY

Where reasonably practicable, photographs will be limited to:

the delivered Order; and
the immediate area necessary to establish where the Order was left.

Antonimo Direct will not intentionally photograph people or unrelated areas where such photography is unnecessary for the legitimate purpose of proving Delivery.

62. DELIVERY PHOTOGRAPHS — NO MARKETING USE

Delivery photographs will not ordinarily be used for advertising or promotional purposes.

A Delivery photograph will not be deliberately used for promotional purposes without appropriate authority or consent.

63. DELIVERY RECORD RETENTION

Antonimo Direct may retain Delivery records, including photographs, for a period reasonably necessary for:

customer service;
legal compliance;
tax and accounting;
fraud prevention;
dispute resolution;
security;
insurance;
consumer guarantee matters; and
legitimate record-keeping purposes.

Retention periods may vary depending upon the nature of the record.

64. LOSS OR THEFT FOLLOWING AUTHORISED UNATTENDED DELIVERY

Where the Customer has expressly authorised an unattended Delivery and Antonimo Direct has placed the Order at the Authorised Delivery Location in accordance with those instructions, the Customer acknowledges the additional risk of theft, disappearance or damage associated with unattended Delivery.

Subject to Applicable Law, Antonimo Direct will not ordinarily be responsible for loss, theft or damage occurring solely after proper completion of an authorised unattended Delivery.

This clause does not exclude liability where such exclusion is prohibited by law or where the loss arises from circumstances for which Antonimo Direct remains legally responsible.

65. WEATHER AND ENVIRONMENTAL EXPOSURE

Customers selecting an Authorised Delivery Location should consider whether the location is reasonably protected from:

rain;
flooding;
direct sunlight;
extreme heat;
other weather;
animals; and
accidental interference.

Antonimo Direct may decline to leave an Order at a location where weather or environmental exposure creates a reasonable risk of loss or damage.

66. ANIMALS AND PETS

The Customer is responsible for taking reasonable steps to secure animals at the Delivery Address where their presence may create a foreseeable risk to the Delivery Representative.

A Delivery Representative is not required to:

approach an animal;
handle an animal;
restrain an animal;
enter an area occupied by an unsecured animal; or
otherwise expose themselves to an unreasonable animal-related risk.

67. DELIVERY WHERE ANIMAL RISK EXISTS

Where an animal presents a reasonable safety concern, Antonimo Direct may:

(a) decline to enter the property;

(b) request that the animal be secured;

(d) contact the Customer;

(e) arrange another Delivery attempt; or

(f) discontinue the Delivery.

The Delivery Representative's assessment of an immediate safety risk is to be given appropriate weight, particularly where the risk cannot reasonably be assessed or controlled in advance.

68. CUSTOMER RESPONSIBILITY FOR ANIMAL CONTROL

To the extent permitted by law, the Customer is responsible for taking reasonable precautions where the Customer knows or ought reasonably to know that an animal at the Delivery Address may pose a Delivery risk.

Nothing in this section purports to determine liability for personal injury or property damage contrary to Applicable Law.

69. DELIVERY SAFETY

Antonimo Direct places the safety of Delivery Representatives, Customers and other persons above the completion of any individual Delivery.

A Delivery Representative is not required to complete a Delivery where they reasonably believe that doing so presents an unacceptable risk.

Safety considerations may include:

violent or threatening conduct;
suspected weapons;
aggressive animals;
dangerous physical conditions;
intoxicated or uncontrollable persons;
unsafe access;
environmental hazards;
fire;
severe weather;
other immediate hazards.

70. CUSTOMER CONDUCT

Customers must behave reasonably and respectfully toward Antonimo Direct personnel.

A Customer must not:

threaten;
intimidate;
stalk;
assault;
sexually harass;
abuse;
verbally threaten;
deliberately obstruct;
endanger; or
otherwise engage in unlawful or seriously inappropriate conduct toward

a Delivery Representative or other Antonimo Direct personnel.

71. UNWANTED SEXUAL CONDUCT

Antonimo Direct's Delivery Service exists solely for the purpose of completing an Order.

Customers must not use a Delivery interaction to engage in unwanted:

sexual propositions;
sexual comments;
sexual touching;
exposure;
requests for sexual activity;
personal advances;
inappropriate photography; or
other sexualised or personal conduct.

Any such conduct may result in immediate discontinuation of the Delivery.

72. HARASSMENT

Repeated unwanted contact, threatening communication, stalking, intimidation, abusive language, personal targeting or other conduct reasonably capable of causing fear, distress or safety concerns may constitute prohibited conduct under these Terms.

This applies to:

SMS;
email;
telephone communication;
website communications;
Delivery interactions; and
other reasonably attributable communications with Antonimo Direct.

73. THREATS AND VIOLENCE

Where a Delivery Representative reasonably believes that there is an immediate or serious safety risk, the Delivery Representative may:

withdraw from the location;
discontinue the Delivery;
seek assistance;
contact emergency services or Police where appropriate; and
report the incident internally.

Antonimo Direct does not require a Delivery Representative to remain at a location merely to complete a Delivery.

74. SERIOUS INCIDENTS

A serious incident may include:

assault;
attempted assault;
threats of violence;
stalking;
intimidation;
property damage;
sexual harassment;
serious harassment;
deliberate endangerment;
unlawful entry into a Delivery Representative's vehicle or property; or
another potentially criminal act.

75. PRESERVATION OF EVIDENCE

Where a serious incident occurs, Antonimo Direct may retain relevant information or evidence, which may include:

messages;
emails;
call records;
Delivery records;
photographs;
photographs of Delivery locations;
Customer instructions;
order information;
CCTV information where lawfully available;
incident reports; and
other material reasonably relevant to the incident.

Such material may be disclosed where legally permitted or required.

76. POLICE AND OTHER AUTHORITIES

Where Antonimo Direct reasonably believes that conduct may involve an offence, serious safety risk or other unlawful conduct, Antonimo Direct may report the matter to Queensland Police or another appropriate authority.

Antonimo Direct may cooperate with lawful investigations and requests for information.

Nothing in these Terms prevents a Customer from reporting a matter to Police, a regulator, court, tribunal or other authority.

77. LEGAL ACTION

Nothing in these Terms limits Antonimo Direct's right, where lawfully available, to:

seek legal advice;
issue a lawful demand;
seek damages;
seek injunctive relief;
seek a protection or other court order;
commence civil proceedings;
defend proceedings;
report potentially criminal conduct; or
pursue another lawful remedy.

The exercise of any legal right remains subject to Applicable Law and the jurisdiction of the relevant court or authority.

78. REFUSAL OR RESTRICTION OF SERVICE

Where reasonably necessary for safety, security, fraud prevention, legal compliance or another legitimate purpose, Antonimo Direct may decline:

an Order;
a Delivery;
a requested Delivery method;
a particular access arrangement; or
future Services.

This provision does not authorise unlawful discrimination or the exclusion of non-excludable consumer rights.

79. OWNERSHIP AND TITLE

Subject to Applicable Law and any rights arising under the transaction, ownership of Products passes to the Customer when the Order is validly delivered to:

(a) the Customer;

(b) an Authorised Recipient; or

The foregoing does not affect statutory rights concerning title, possession, risk, remedies or consumer guarantees.

80. RISK ASSOCIATED WITH AUTHORISED UNATTENDED DELIVERY

Where a Customer expressly directs Antonimo Direct to leave an Order unattended, the Customer acknowledges that unattended Delivery inherently involves an increased risk of:

theft;
unauthorised access;
weather exposure;
damage;
interference by animals; and
accidental removal.

Subject to Applicable Law, those risks may be borne by the Customer after valid completion of the authorised Delivery.

Nothing in this provision excludes a legal responsibility that cannot lawfully be excluded.

81. THIRD-PARTY INTERFERENCE

Antonimo Direct is not responsible for the independent acts of third parties following valid completion of an authorised unattended Delivery, including unauthorised removal of the Order, subject to any responsibility imposed by Applicable Law.

82. DISCREET PACKAGING

Antonimo Direct endeavours to use discreet packaging that does not unnecessarily identify the nature of the Products contained within the Order.

However, absolute anonymity cannot be guaranteed.

External labels, shipping information or other information may be required for:

Delivery;
payment processing;
fulfilment;
legal compliance;
returns;
taxation; or
other legitimate operational purposes.

83. PRODUCT PACKAGING

Packaging may vary depending on:

Product;
manufacturer;
stock;
supplier;
packaging availability; and
Delivery requirements.

Manufacturer packaging may contain Product information.

Antonimo Direct will make reasonable efforts to maintain discretion while preserving necessary Product, safety and legal information.

84. CUSTOMER PRIVACY

Antonimo Direct recognises the sensitive nature of the Products sold through the Services.

We seek to minimise unnecessary disclosure of:

Product choices;
order information;
Delivery information;
Customer communications; and
personal information.

The handling of personal information is subject to the Privacy Policy and Applicable Law.

85. PERSONAL INFORMATION

Depending on the Customer's use of the Services, Antonimo Direct may collect:

name;
email address;
telephone number;
Delivery Address;
billing information;
Order history;
Delivery instructions;
correspondence;
technical information;
transaction information;
Delivery records; and
proof-of-Delivery information.

86. USE OF PERSONAL INFORMATION

Personal information may be used for reasonably necessary purposes including:

processing Orders;
accepting payments;
arranging Delivery;
contacting Customers;
responding to enquiries;
processing returns;
managing consumer guarantee claims;
preventing fraud;
resolving disputes;
record-keeping;
security;
legal compliance; and
other purposes disclosed in the Privacy Policy.

87. DISCLOSURE TO SERVICE PROVIDERS

Personal information may be disclosed to service providers where reasonably necessary to provide the Services.

Such service providers may include:

payment providers;
website or hosting providers;
Delivery personnel;
SMS providers;
email providers;
technology providers;
professional advisers;
insurers; or
other contractors.

Disclosures will be handled in accordance with the Privacy Policy and Applicable Law.

88. DELIVERY REPRESENTATIVE ACCESS TO CUSTOMER INFORMATION

A Delivery Representative may receive access to information reasonably necessary to complete a Delivery.

Such information may include:

Customer name;
Delivery Address;
contact information;
Delivery instructions; and
relevant Order or Delivery information.

The information is provided solely for legitimate Delivery purposes and must not be used for unrelated purposes.

89. DELIVERY PHOTOGRAPHS AND PRIVACY

Delivery photographs will be managed as business records.

Where applicable privacy law applies, Antonimo Direct will handle photographs consistently with its legal obligations and Privacy Policy.

Photographs will not ordinarily be retained indefinitely.

90. PRIVACY POLICY

The Privacy Policy should be read together with these Terms and Conditions.

The Privacy Policy provides further information concerning:

collection;
use;
disclosure;
storage;
security;
retention;
access;
correction;
complaints;
cookies;
analytics;
marketing;
Delivery photographs; and
third-party providers.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to Antonimo Direct, personal information will be handled consistently with those obligations.

91. SMS TRANSACTIONAL COMMUNICATIONS

Where the Customer provides a mobile number, Antonimo Direct may send transactional SMS communications reasonably necessary to:

confirm an Order;
advise that an Order is ready;
provide Delivery information;
advise that an Order is out for Delivery;
confirm Delivery; or
communicate other information reasonably necessary to fulfil an Order.

92. SMS MARKETING COMMUNICATIONS

Marketing SMS communications are distinct from transactional Order and Delivery messages.

Where required by Applicable Law, Antonimo Direct will obtain the requisite consent before sending commercial electronic messages.

Marketing messages will identify the sender and provide a functional unsubscribe mechanism as required.

93. SMS OPT-OUT

Where supported, a Customer may opt out of marketing SMS communications by replying STOP or using another provided unsubscribe mechanism.

Opting out of marketing communications does not necessarily prevent Antonimo Direct from sending essential transactional communications relating to an existing Order, Delivery or customer request.

94. EMAIL COMMUNICATIONS

Antonimo Direct may use email for:

Order confirmations;
invoices or receipts;
Delivery notifications;
customer service;
returns;
consumer guarantee matters;
account or Service communications;
important notices; and
other transactional purposes.

95. MARKETING EMAILS

Where required consent has been provided, Antonimo Direct may send marketing emails concerning:

Products;
promotions;
discounts;
special offers;
services; and
other commercial information.

Marketing emails will contain an appropriate unsubscribe mechanism where required.

96. ELECTRONIC COMMUNICATIONS

By using the Services, the Customer consents, to the extent permitted by law, to communications being provided electronically.

Electronic communications may include:

contracts;
Order confirmations;
invoices;
receipts;
notices;
Delivery records;
policy updates; and
customer-service correspondence.

97. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights subsisting in or relating to the Services, including:

trademarks;
logos;
photographs;
graphics;
website design;
written content;
page structure;
original marketing material;
software;
databases; and
other proprietary material

are owned by or licensed to Antonimo Direct.

98. RESTRICTED USE OF CONTENT

Except as permitted by law or authorised in writing, a Customer must not:

reproduce substantial website content;
commercially exploit website content;
reproduce Antonimo Direct branding;
use Antonimo Direct trademarks deceptively;
modify website content and represent it as official;
systematically scrape the website; or
reproduce proprietary content for commercial use.

99. REVIEWS AND CUSTOMER FEEDBACK

Where Customers are permitted to submit reviews or feedback, the Customer must ensure that material submitted is not knowingly false or misleading.

Reviews must not contain:

threats;
harassment;
unlawful material;
fabricated claims;
personal information about another person without authority;
discriminatory abuse; or
material designed to deceive other Customers.

Antonimo Direct may moderate or remove material where reasonably necessary to enforce these requirements or comply with law.

100. CUSTOMER FEEDBACK

Feedback, suggestions and general commentary provided to Antonimo Direct may be used to improve the Services.

Antonimo Direct will not necessarily compensate a Customer for voluntarily supplied feedback.

Nothing in this provision transfers ownership of intellectual property belonging to a Customer where such transfer is not legally effective.

101. WEBSITE SECURITY

Antonimo Direct may implement reasonable security measures designed to protect the Services.

However, no internet or electronic system can be guaranteed to be completely secure.

Customers must not attempt to bypass security controls or interfere with the security of the Services.

102. THIRD-PARTY SERVICES

The Services may rely upon or link to third-party services.

These may include:

Squarespace;
payment processors;
electronic communications providers;
analytics providers;
hosting providers; and
other technology providers.

Third-party services may be subject to their own terms and policies.

103. THIRD-PARTY LINKS

A link to a third-party website does not constitute an endorsement or guarantee by Antonimo Direct.

Antonimo Direct is not responsible for the content, security, availability or operation of third-party websites outside its reasonable control.

104. WEBSITE AVAILABILITY

Antonimo Direct does not guarantee uninterrupted or error-free access to the website.

The website may be unavailable because of:

maintenance;
technical failure;
hosting failure;
telecommunications outages;
cyber incidents;
software issues;
security measures; or
other circumstances outside reasonable control.

105. SERVICE INTERRUPTION

Antonimo Direct may temporarily modify, suspend or discontinue a Service where reasonably necessary.

Where required by law, Antonimo Direct will continue to meet its legal obligations to Customers notwithstanding any interruption.

106. FRAUDULENT ACTIVITY

Where Antonimo Direct reasonably suspects fraudulent activity, it may take reasonable steps to protect:

the Customer;
Antonimo Direct;
payment providers;
other Customers; and
Delivery personnel.

Such steps may include delaying or cancelling an Order, subject to Applicable Law.

107. SUSPENSION OF SERVICE

Antonimo Direct may temporarily suspend access to Services where reasonably necessary because of:

fraud;
unlawful activity;
serious security concerns;
serious misconduct;
material breach of these Terms;
threats or safety concerns; or
another legitimate operational or legal reason.

108. TERMINATION OF CUSTOMER ACCESS

Where lawful and reasonably necessary, Antonimo Direct may cease providing Services to a Customer who has repeatedly or seriously engaged in:

fraud;
threats;
abuse;
harassment;
violence;
unlawful conduct;
unsafe conduct; or
deliberate misuse of the Services.

Termination does not extinguish any legal obligation that has already accrued.

109. CUSTOMER INDEMNITY

To the extent permitted by Applicable Law, a Customer agrees to indemnify Antonimo Direct against loss reasonably suffered or incurred as a direct result of the Customer's:

(a) fraud;

(b) deliberate unlawful conduct;

(d) infringement of Antonimo Direct's intellectual property rights; or

(e) serious breach of these Terms causing loss.

This indemnity does not apply to the extent that it would compensate Antonimo Direct for loss caused by Antonimo Direct's own breach, negligence or unlawful conduct, or where the indemnity would otherwise be unenforceable.

110. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any liability that cannot legally be excluded, restricted or modified.

Subject to Applicable Law, Antonimo Direct will not be liable for loss solely caused by circumstances:

(a) outside Antonimo Direct's reasonable control;

(b) caused by the Customer's materially incorrect information;

(d) occurring after an authorised unattended Delivery has been properly completed,

except where Applicable Law provides otherwise.

111. STATUTORY CONSUMER PROTECTIONS

Nothing in the liability provisions of these Terms overrides:

Australian Consumer Law guarantees;
mandatory statutory remedies;
liability that cannot lawfully be excluded; or
any other non-excludable legal protection.

The Australian Consumer Law expressly regulates attempts to contract out of consumer guarantees and unfair terms in standard-form contracts.

112. CONSEQUENTIAL LOSS

To the extent permitted by law, Antonimo Direct is not liable for purely indirect or consequential loss arising from circumstances for which Antonimo Direct has no legally compensable responsibility.

This limitation does not apply where the law prohibits such limitation.

113. EVENTS BEYOND REASONABLE CONTROL

Antonimo Direct is not responsible for failure or delay caused by circumstances beyond its reasonable control.

Such circumstances may include:

severe weather;
cyclones;
flooding;
road closures;
accidents;
emergencies;
telecommunications outages;
significant power failures;
major technical failures;
governmental restrictions;
public safety incidents;
vehicle failures; and
other events not reasonably capable of being prevented or overcome.

114. COMPLAINTS

Customers are encouraged to contact Antonimo Direct before commencing proceedings where reasonably practicable.

Complaints may be submitted to:

admin@antonimodirect.com

A complaint should, where possible, identify:

the Customer;
the Order;
relevant dates;
the nature of the complaint;
relevant supporting evidence; and
the outcome sought.

Antonimo Direct will make reasonable efforts to investigate complaints.

115. CONSUMER LAW DISPUTES

Nothing in these Terms prevents a Customer from exercising a right available under the Australian Consumer Law or other Applicable Law.

Customers may seek assistance from an appropriate regulator, consumer authority, tribunal or court.

116. DISPUTE RESOLUTION

The parties should, where reasonably practicable, attempt to resolve disputes directly before commencing proceedings.

However, neither party is required by these Terms to surrender a statutory right, cause of action or remedy that cannot lawfully be excluded.

117. QUEENSLAND LAW

These Terms and the relationship between Antonimo Direct and the Customer are governed by the laws in force in Queensland, Australia, subject to applicable Commonwealth legislation and any mandatory law applying to the transaction.

118. JURISDICTION

Subject to mandatory jurisdictional rights, the parties submit to the jurisdiction of the courts of Queensland and the Commonwealth courts exercising jurisdiction in Queensland.

This clause does not prevent a Customer from exercising a mandatory statutory right in another forum where Applicable Law permits or requires it.

119. NO INTERNATIONAL ARBITRATION

Nothing in these Terms requires a Customer located in Australia to submit a consumer dispute to an overseas arbitration body merely because the Customer has used the Services.

Any dispute-resolution mechanism will remain subject to Applicable Law and the jurisdiction of Australian courts and tribunals where applicable.

120. NOTICES

Antonimo Direct may provide notices to Customers by:

email;
SMS;
website notice;
Order communication; or
another electronic method reasonably capable of bringing the notice to the Customer's attention.

Where the law requires a particular form of notice, Antonimo Direct will comply with the applicable requirement.

121. CUSTOMER NOTICES

Customers may contact Antonimo Direct using:

admin@antonimodirect.com

Where an issue relates to an Order, the Customer should include sufficient information to enable Antonimo Direct to identify the transaction.

122. RECORDS

Antonimo Direct may maintain reasonable records relating to:

Orders;
Payments;
communications;
Delivery;
Delivery photographs;
complaints;
refunds;
consumer guarantee claims;
incidents;
website transactions; and
other legitimate business activities.

Records may be retained for periods required or reasonably justified by legal, accounting, security, operational or dispute-resolution considerations.

123. ELECTRONIC EVIDENCE

To the extent permitted by law, electronic records maintained in the ordinary course of business may be relied upon as evidence of:

an Order;
communications;
Delivery instructions;
Delivery status;
payment;
consent;
customer requests; and
other transaction-related events.

This provision does not determine the ultimate evidentiary weight a court or tribunal may assign to a record.

124. NO WAIVER

A failure or delay by Antonimo Direct to exercise a right does not constitute a waiver of that right.

A waiver of one breach does not constitute a waiver of a subsequent or different breach.

125. SEVERABILITY

If any provision of these Terms is found to be void, unlawful or unenforceable, the provision will be severed or read down to the minimum extent necessary, where legally possible.

The remainder of the Terms will continue in force.

126. ENTIRE AGREEMENT

These Terms, together with any policies or terms expressly incorporated by reference, constitute the agreement governing the Customer's use of the Services, subject to Applicable Law.

Nothing in these Terms excludes a term or right that legislation requires to apply.

127. NO PARTNERSHIP OR AGENCY

Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship or agency relationship between Antonimo Direct and a Customer.

A Customer has no authority to bind Antonimo Direct unless expressly authorised in writing.

128. ASSIGNMENT

Antonimo Direct may assign or transfer its rights or obligations in connection with the Services where legally permitted.

A Customer may not assign an Order or contractual right in circumstances that create a fraud, security or legal concern, subject to Applicable Law.

129. THIRD-PARTY RIGHTS

Except where expressly stated or required by law, these Terms do not create enforceable rights in favour of persons who are not parties to the relevant transaction.

130. INTERPRETATION

Unless the context indicates otherwise:

(a) headings are for convenience only;

(b) singular words include the plural and vice versa;

(d) references to a person include an individual, corporation, partnership or other legal entity where appropriate;

(e) "including" means including without limitation; and

(f) a reference to writing includes electronic communication where permitted by law.

131. COMPLIANCE WITH LAW

Each party must comply with Applicable Law in connection with these Terms.

Antonimo Direct may take reasonable steps necessary to comply with:

consumer law;
privacy obligations;
tax obligations;
product safety requirements;
payment requirements;
law-enforcement requests;
court orders; and
other applicable regulatory requirements.

132. LEGAL COMPLIANCE DOES NOT LIMIT CUSTOMER RIGHTS

A provision authorising Antonimo Direct to comply with a legal requirement does not constitute a general exclusion of Customer rights.

Where a legal obligation conflicts with these Terms, the legal obligation prevails.

133. PRIVACY COMPLAINTS

Privacy complaints should initially be directed to:

admin@antonimodirect.com

Antonimo Direct will make reasonable efforts to investigate privacy complaints.

Where applicable, a Customer may have rights to pursue the complaint through an external privacy regulator.

134. DELIVERY SAFETY PRINCIPLE

Where there is a conflict between completion of a Delivery and an immediate and reasonable concern for personal safety, Antonimo Direct may prioritise safety.

A Delivery Representative is not required to expose themselves to a foreseeable and unreasonable risk merely to satisfy a Customer's Delivery instruction.

135. CUSTOMER ACKNOWLEDGEMENT — UNATTENDED DELIVERY

Where a Customer expressly selects unattended Delivery, the Customer acknowledges that:

(a) the Order may be left without direct handover;

(b) the Customer is responsible for choosing a reasonably secure Authorised Delivery Location;

(d) the Customer accepts the additional inherent risk associated with unattended Delivery, subject to Applicable Law; and

(e) the Customer remains responsible for providing accurate and lawful Delivery instructions.

136. CUSTOMER ACKNOWLEDGEMENT — PROPERTY ACCESS

Where a Customer expressly authorises property access for Delivery, the Customer acknowledges that:

(a) access is limited to the purpose of completing Delivery;

(b) the Customer should provide sufficiently clear instructions;

(d) the Customer should secure animals where reasonably necessary;

(e) the Customer should not require access to unlawful, restricted or dangerous areas; and

(f) the Customer may modify or withdraw instructions before Delivery, subject to operational limitations.

137. CUSTOMER ACKNOWLEDGEMENT — DELIVERY PHOTOGRAPHY

By expressly selecting an unattended Delivery option, where such option is provided, the Customer acknowledges that Antonimo Direct may take a reasonable photograph of the delivered Order and immediate delivery location as evidence of Delivery.

The photograph is not intended for advertising purposes.

138. CUSTOMER ACKNOWLEDGEMENT — ANIMAL SAFETY

The Customer acknowledges that a Delivery Representative may refuse to approach, enter or remain near an animal where the Delivery Representative reasonably considers the animal to present an unacceptable risk.

139. CUSTOMER ACKNOWLEDGEMENT — STAFF SAFETY

Customers acknowledge that Delivery Representatives and other personnel are entitled to a workplace and Delivery environment free from violence, threats, harassment and inappropriate conduct.

Antonimo Direct may take reasonable steps to protect personnel from such conduct.

140. MANDATORY AUSTRALIAN CONSUMER LAW NOTICE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This notice is intended to operate consistently with the Australian Consumer Law.

141. AUSTRALIAN CONSUMER LAW — RESERVATION OF RIGHTS

Nothing contained in these Terms:

(a) excludes a consumer guarantee;

(b) restricts a statutory remedy;

(d) prevents a Customer from making a lawful complaint;

(e) prevents a Customer from commencing lawful proceedings; or

(f) otherwise attempts to contract out of mandatory consumer protections.

142. FAIR CONTRACT TERMS

Where these Terms constitute a standard-form consumer or small-business contract, Antonimo Direct intends the provisions to operate consistently with applicable Australian unfair-contract-term legislation.

A provision should not be interpreted more broadly than reasonably necessary to protect Antonimo Direct's legitimate interests where Applicable Law imposes restrictions on unfair contract terms.

The Australian Consumer Law presently provides that an unfair term in a standard-form consumer or small-business contract may be void and identifies factors including significant imbalance, legitimate interests, detriment and transparency.

143. TRANSPARENCY

Antonimo Direct has sought to state significant contractual rights and obligations in sufficiently clear language.

Where legal terminology is used, it is intended to have its ordinary legal meaning where applicable.

144. CHANGES TO SERVICES

Antonimo Direct may alter:

Products;
pricing;
Delivery areas;
Delivery methods;
website features;
payment methods;
operating procedures; and
other Services.

Changes will not retrospectively remove rights already accrued under Applicable Law.

145. CHANGES TO TERMS

Antonimo Direct may amend these Terms from time to time.

The updated version will be identified by an updated date.

Where a change materially affects an existing transaction and Applicable Law requires notice or consent, Antonimo Direct will comply with that requirement.

146. CONTINUING OPERATION

Provisions which by their nature are intended to continue after completion, cancellation or termination of an Order will continue to operate to the extent legally necessary.

This may include provisions concerning:

confidentiality;
privacy;
intellectual property;
liability;
dispute resolution;
evidence;
records; and
statutory rights.

147. CUSTOMER RESPONSIBILITY FOR DELIVERY ENVIRONMENT

The Customer is responsible for taking reasonable steps to ensure that the Delivery environment is suitable for the selected Delivery method.

This includes, where reasonably necessary:

securing animals;
ensuring safe access;
clearing obvious hazards;
ensuring gates can be accessed;
providing reasonable instructions; and
selecting an appropriate unattended Delivery location.

148. NO GUARANTEE OF PERFECT DISCRETION

Antonimo Direct aims to provide discreet packaging and Delivery.

However, Antonimo Direct cannot guarantee that:

no person will observe a Delivery;
a Customer's household members will not see an Order;
a receptionist will not observe an Order;
a third-party payment provider will not appear in transaction records;
electronic notifications will not be seen by another person with access to the Customer's device; or
external circumstances will never reveal that a transaction has occurred.

Customers are responsible for maintaining control over access to their own email accounts, mobile devices, payment accounts and nominated Delivery locations.

149. CUSTOMER DEVICE AND ACCOUNT SECURITY

Customers are responsible for securing:

email accounts;
mobile devices;
passwords;
payment accounts; and
other personal access credentials.

Antonimo Direct is not responsible for disclosure caused solely by another person obtaining unauthorised access to the Customer's own device or account, subject to Applicable Law.

150. ORDER CONFIDENTIALITY

Antonimo Direct will seek to keep Order information confidential except where disclosure is reasonably necessary for:

fulfilment;
payment;
Delivery;
customer service;
fraud prevention;
legal compliance;
dispute resolution;
insurance;
professional advice; or
another lawful purpose disclosed in the Privacy Policy.

151. DISCLOSURE TO POLICE, COURTS AND AUTHORITIES

Antonimo Direct may disclose relevant information where:

required by law;
required by a valid court order;
required by a lawful regulatory demand;
reasonably necessary to respond to an allegation of unlawful conduct; or
otherwise lawfully permitted.

152. BUSINESS RECORDS AND TAXATION

Antonimo Direct may retain transactional records for periods required by:

taxation legislation;
accounting obligations;
consumer law;
privacy requirements;
insurance requirements;
dispute management; and
other Applicable Law.

153. FORCE MAJEURE AND SAFETY

Antonimo Direct will not ordinarily be responsible for a failure or delay resulting from circumstances outside reasonable control.

However, nothing in this clause removes a Customer remedy where Applicable Law provides one.

154. CUSTOMER RESPONSIBILITY FOR LAWFUL USE

The Customer must not place an Order for the purpose of using a Product or Service in an unlawful manner.

Antonimo Direct does not authorise unlawful use merely by supplying a Product.

155. MANUFACTURER INFORMATION

Where Product safety or use information is supplied by a manufacturer, the Customer should read and comply with that information.

Antonimo Direct may provide manufacturer information for convenience but does not replace or alter manufacturer instructions unless expressly stated.

156. PRODUCT ALTERATION

Customers must not alter a Product in a manner inconsistent with its intended use where such alteration creates a reasonably foreseeable safety risk.

157. RETURN SHIPPING

Where a return is required or accepted, Antonimo Direct may provide instructions concerning return methods.

The allocation of reasonable return costs will depend upon:

the reason for return;
Applicable Law;
the nature of the Product;
whether a fault exists; and
the circumstances of the claim.

Nothing in this provision imposes a return cost contrary to a mandatory consumer right.

158. REFUND TIMING

Where a refund is approved or legally required, Antonimo Direct will process the refund within a reasonable period.

The time required for funds to appear in a Customer's account may also depend upon the Customer's:

bank;
card issuer;
payment provider; or
other financial institution.

159. CUSTOMER CONTACT DETAILS

Customers must provide contact details that permit reasonable communication concerning their Order.

Where contact information becomes materially incorrect, the Customer should update it where the Services permit.

160. FINAL CONTACT DETAILS

For all enquiries concerning these Terms and Conditions, Orders, Delivery, Products, returns, complaints or other matters:

ANTONIMO DIRECT

Email: admin@antonimodirect.com

Website: https://antonimodirect.com

Location: Townsville, Queensland, Australia

Last Updated: 13 September 2026

161. FINAL STATUTORY RESERVATION

These Terms and Conditions are intended to establish the contractual framework governing the Services while preserving all rights and obligations imposed by Applicable Law.

If any mandatory statutory provision applies to an Order, Product, Delivery, Service or dispute, that provision applies notwithstanding anything inconsistent in these Terms and Conditions.

Nothing in these Terms is intended to constitute a waiver of rights that cannot lawfully be waived.