ANTONIMO DIRECT

PRIVACY POLICY

Effective Date: 13 September 2026
Last Updated: 13 September 2026

1. INTRODUCTION

Antonimo Direct ("Antonimo Direct", "we", "us" or "our") operates an online retail business providing adult toys, intimate products, personal wellbeing products and related Products, together with local Delivery Services within nominated areas of Townsville, Queensland and surrounding areas.

We recognise that information associated with the purchase of adult and intimate Products may be particularly private or sensitive from a customer's perspective. We therefore seek to handle personal information with a high degree of confidentiality, discretion, security and care.

This Privacy Policy explains how Antonimo Direct collects, holds, uses, discloses, manages and protects personal information obtained through:

• our website;

• online Orders;

• customer enquiries;

• Delivery Services;

• email communications;

• SMS communications;

• customer support;

• returns and refunds;

• complaints;

• Delivery instructions;

• proof-of-delivery processes; and

• other interactions with Antonimo Direct.

This Privacy Policy should be read together with our Terms and Conditions and any other privacy notices displayed at the point personal information is collected.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs") apply to Antonimo Direct, we will manage personal information consistently with those requirements.

Where the Privacy Act does not apply to a particular activity or circumstance, we nevertheless seek to maintain appropriate privacy and confidentiality practices in relation to personal information.

2. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to personal information collected from:

• website visitors;

• customers;

• prospective customers;

• persons making enquiries;

• recipients of Orders;

• Authorised Recipients;

• persons communicating with Antonimo Direct;

• persons submitting complaints;

• persons interacting with our Delivery Representatives in connection with an Order; and

• other individuals whose personal information is lawfully provided to us in connection with our business activities.

This Privacy Policy does not necessarily apply to information that is not personal information under applicable law.

3. MEANING OF PERSONAL INFORMATION

For the purposes of this Privacy Policy, "personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or otherwise.

The information we handle will depend upon how you interact with us.

4. AGE REQUIREMENT

Antonimo Direct's Services are intended for persons aged 18 years or older.

We do not knowingly intend to collect personal information from persons under 18 for the purpose of purchasing Products.

If we become aware that we have collected personal information from a person under 18 in circumstances where the collection was not intended or authorised, we may take reasonable steps to address the situation, including deleting or securely destroying information where appropriate and lawful.

Nothing in this section requires Antonimo Direct to retain or delete information contrary to a legal obligation.

5. INFORMATION YOU MAY PROVIDE

Depending upon the Services you use, we may collect or hold the following categories of personal information.

5.1 Identity and contact information

This may include:

• name;

• preferred name;

• email address;

• telephone or mobile number; and

• other contact information provided by you.

5.2 Billing and transaction information

This may include:

• billing address;

• Order number;

• transaction date;

• transaction amount;

• payment status;

• Products purchased;

• refunds;

• returns;

• chargebacks; and

• relevant transaction records.

We generally rely on third-party payment providers to process payment information. We do not intend to retain complete payment-card credentials where those credentials are processed and held by the applicable payment provider.

5.3 Delivery information

This may include:

• Delivery Address;

• unit, apartment or property information;

• access information;

• gate information;

• Delivery instructions;

• Authorised Delivery Location;

• safe-place instructions;

• information concerning an Authorised Recipient;

• information necessary to contact you regarding Delivery; and

• records relating to Delivery completion or attempted Delivery.

5.4 Order information

We may collect and retain information relating to:

• Products ordered;

• order history;

• order dates;

• quantities;

• prices;

• Delivery method;

• Delivery status;

• return or refund history;

• customer-service interactions; and

• communications concerning an Order.

Because our Products may include adult or intimate Products, an Order record may reveal information about the nature of Products purchased.

We recognise the privacy implications of this information and seek to restrict access to it to persons and service providers who reasonably require it.

6. COMMUNICATION INFORMATION

Where you contact Antonimo Direct, we may retain communications and information associated with the interaction, including:

• email correspondence;

• SMS correspondence;

• customer-service enquiries;

• complaints;

• Delivery communications;

• return communications;

• refund requests;

• records of communications concerning an Order; and

• information provided to assist us in resolving an issue.

7. TECHNICAL AND WEBSITE INFORMATION

When you access our website, information may be collected automatically through website technologies and service providers.

Depending upon configuration and use of the website, this may include:

• IP address;

• browser type;

• operating system;

• device information;

• referring website;

• pages viewed;

• dates and times of visits;

• approximate location information derived from technical information;

• website interaction data;

• error and diagnostic information;

• cookie identifiers; and

• other technical information associated with website use.

The particular information collected may depend upon your device, browser settings, website configuration and third-party technologies enabled on the website.

8. HOW PERSONAL INFORMATION IS COLLECTED

We may collect personal information directly from you, including when you:

• place an Order;

• complete checkout;

• provide Delivery information;

• submit a contact form;

• email us;

• communicate by SMS;

• request customer support;

• request a return or refund;

• make a complaint;

• provide Delivery instructions;

• communicate with a Delivery Representative concerning an Order; or

• otherwise voluntarily provide information to us.

We may also receive personal information indirectly from third parties where reasonably necessary to provide the Services, including payment providers, website providers, Delivery providers and other service providers.

9. COLLECTION THROUGH THE WEBSITE

Information may be collected through:

• website forms;

• checkout forms;

• account functions where enabled;

• cookies;

• analytics tools;

• technical logs;

• payment integrations;

• communication integrations; and

• other website functionality.

We seek to collect information by lawful and fair means and, where required, provide appropriate notice at or before collection.

10. ANONYMITY AND PSEUDONYMITY

Antonimo Direct recognises that customers may wish to interact with us without unnecessarily identifying themselves.

Where reasonably practicable and lawful, a person may make a general enquiry without providing identifying information.

However, complete anonymity may not be practicable for transactions requiring:

• payment;

• Delivery;

• Order fulfilment;

• a refund;

• a return;

• complaint investigation;

• fraud prevention;

• age verification where required; or

• compliance with a legal obligation.

For example, we may need a Delivery Address and appropriate contact information to deliver purchased goods.

Where applicable privacy law requires us to provide a reasonable opportunity to deal anonymously or by pseudonym, we will do so unless an applicable exception applies.

11. WHY WE COLLECT PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for purposes reasonably necessary for our functions and activities.

These purposes may include:

Order fulfilment

• receiving and processing Orders;

• confirming Orders;

• preparing Products;

• arranging payment;

• arranging Delivery;

• managing returns;

• providing refunds; and

• administering customer accounts where applicable.

Delivery

• confirming the Delivery Address;

• communicating with Customers;

• following Delivery instructions;

• determining whether a Delivery can safely be completed;

• documenting Delivery;

• providing Delivery notifications;

• responding to failed Delivery attempts; and

• resolving Delivery disputes.

Customer service

• responding to enquiries;

• resolving complaints;

• assisting with returns;

• addressing Product issues;

• responding to Delivery issues; and

• providing customer assistance.

Security and fraud prevention

• identifying suspicious activity;

• preventing fraudulent transactions;

• protecting our website;

• protecting Customers;

• protecting Delivery Representatives;

• investigating misuse; and

• maintaining security records.

Legal and regulatory purposes

• complying with Applicable Law;

• complying with lawful requests;

• responding to courts or regulators;

• maintaining legally required records;

• resolving disputes; and

• exercising or defending legal rights.

Business administration

• accounting;

• taxation;

• auditing;

• record-keeping;

• system administration;

• service management;

• business continuity; and

• improving our Services.

12. ORDER AND DELIVERY INFORMATION

Because Antonimo Direct supplies adult and intimate Products, Order and Delivery information may be particularly private.

We will seek to limit access to Order and Delivery information to persons who reasonably require that information for legitimate business purposes.

For example, a Delivery Representative may require access to:

• Customer name;

• Delivery Address;

• contact number;

• relevant Delivery instructions; and

• limited information necessary to complete the Delivery.

A Delivery Representative does not ordinarily require access to a Customer's complete purchase history merely to perform a Delivery.

13. DISCRETION AND CONFIDENTIALITY

Antonimo Direct aims to provide a discreet purchasing experience.

We seek to avoid unnecessary disclosure of:

• the nature of Products purchased;

• Order details;

• Delivery information;

• Customer communications; and

• other personal information.

We will not intentionally disclose the contents of an Order to a person who is not authorised to receive that information, except where disclosure is reasonably necessary or permitted by law.

14. DISCREET PACKAGING

Where reasonably practicable, Orders are packaged discreetly.

Our standard approach is intended to minimise unnecessary identification of the nature of Products contained inside the package.

Subject to operational and legal requirements:

• external packaging will generally not identify individual Product details;

• unnecessary Product descriptions will not ordinarily appear on the outside of the package;

• manufacturer packaging may occasionally contain Product information; and

• required delivery or payment information may appear on transaction or shipping records.

Absolute anonymity cannot be guaranteed in every circumstance.

15. BILLING DESCRIPTORS AND PAYMENT RECORDS

We seek to use discreet transaction descriptions where this is supported by the relevant payment provider.

However, Antonimo Direct does not control the exact billing descriptor used by every bank, card issuer, payment provider or financial institution.

Customers should review the privacy and transaction practices of their financial institution and payment provider where this is relevant to their privacy expectations.

16. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Depending upon the payment method, information may be collected and processed by:

• Squarespace and/or Squarespace Payments;

• Stripe;

• other payment providers;

• card networks;

• banks; and

• digital wallet providers.

The exact provider depends upon the payment methods and services enabled at the time of the transaction.

Antonimo Direct does not intend to store complete credit-card numbers or card security codes where those credentials are processed directly through an external payment provider.

Payment providers may separately collect and retain payment information under their own policies and legal obligations.

17. DELIVERY INFORMATION

Delivery information may be accessed by Antonimo Direct personnel and service providers where reasonably necessary to complete an Order.

This may include sharing information with:

• Delivery Representatives;

• delivery contractors;

• courier providers;

• logistics providers;

• communication providers; and

• technology providers.

Only information reasonably necessary for the relevant purpose should be disclosed.

18. AUTHORISED DELIVERY LOCATIONS

Where a Customer expressly nominates an Authorised Delivery Location, Antonimo Direct may retain:

• the nominated location;

• relevant Delivery instructions;

• date and time of Delivery;

• Delivery status; and

• any proof-of-delivery information created in connection with the Delivery.

Such information may be used to verify that Delivery occurred in accordance with the Customer's instructions.

19. PROPERTY ACCESS INFORMATION

Where a Customer authorises property access for Delivery, we may retain the relevant access instructions.

This information may identify:

• gates;

• driveways;

• access points;

• building entrances;

• safe areas;

• other permitted delivery locations; or

• restrictions relevant to the Delivery.

Property access information will be used only for legitimate purposes associated with the relevant Delivery and related records, subject to lawful exceptions.

20. DELIVERY PHOTOGRAPHS

Where a Customer authorises unattended Delivery, Antonimo Direct may take a photograph of:

• the delivered Order; and

• the immediate delivery area.

The purpose of the photograph may include:

• proof of Delivery;

• resolving disputes;

• preventing fraudulent non-delivery claims;

• investigating delivery incidents;

• maintaining business records;

• protecting Customers;

• protecting Delivery Representatives; and

• exercising or defending legal rights.

21. LIMITS ON DELIVERY PHOTOGRAPHY

Where reasonably practicable, Delivery photographs will be limited to the minimum area reasonably necessary to establish Delivery.

We will not intentionally photograph:

• unrelated private areas;

• people who are not relevant to the Delivery;

• personal possessions unrelated to the Delivery; or

• areas unnecessary to establish proof of Delivery,

unless such capture occurs incidentally or is reasonably necessary for a legitimate purpose.

22. USE OF DELIVERY PHOTOGRAPHS

Delivery photographs are not ordinarily used for advertising or promotional purposes.

We will not intentionally use Delivery photographs in marketing material without appropriate authority or consent.

Delivery photographs may be accessed or disclosed where reasonably necessary for:

• Delivery administration;

• customer service;

• complaints;

• legal claims;

• fraud investigations;

• insurance;

• professional advice;

• law enforcement;

• court or tribunal proceedings; or

• another lawful purpose.

23. RETENTION OF DELIVERY PHOTOGRAPHS

Delivery photographs may be retained for a reasonable period having regard to:

• consumer guarantee periods;

• complaint periods;

• dispute resolution;

• fraud prevention;

• insurance;

• legal obligations;

• accounting or record-keeping requirements; and

• legitimate business needs.

We do not intend to retain Delivery photographs indefinitely where there is no continuing legitimate or legal reason to retain them.

24. ANIMAL-RELATED INFORMATION

Where information about an animal or animal-related Delivery risk is provided, that information may be recorded where reasonably necessary to facilitate safe Delivery.

For example, we may record that:

• an animal must be secured;

• a specific access route should not be used;

• a Delivery Representative declined entry due to an animal risk; or

• an alternative Delivery method was arranged.

Such information will be used for legitimate Delivery and safety purposes.

25. SAFETY AND INCIDENT RECORDS

Where an incident involving a Customer, Delivery Representative or property occurs, we may create and retain records necessary to investigate the incident.

Records may include:

• Customer communications;

• Delivery instructions;

• incident descriptions;

• photographs;

• proof-of-delivery information;

• relevant Order information;

• dates and times;

• statements or reports; and

• other information reasonably necessary to investigate the matter.

Where required or permitted by law, information may be disclosed to Police, courts, insurers, lawyers, regulators or other appropriate parties.

26. HARASSMENT, THREATS AND UNLAWFUL CONDUCT

Where a Customer engages in serious harassment, stalking, threats, intimidation, violence, property damage or other potentially unlawful conduct, Antonimo Direct may retain information reasonably necessary to:

• investigate the incident;

• protect staff and Delivery Representatives;

• prevent recurrence;

• report suspected unlawful activity;

• obtain legal advice;

• pursue or defend legal proceedings; or

• comply with lawful requests.

Such records may include information that would otherwise be part of ordinary customer-service records.

27. DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent Customer personal information as part of our ordinary business practices.

We may disclose personal information where reasonably necessary for our functions and activities, including to:

Payment providers

To process payments, refunds, fraud checks and transaction-related matters.

Website and technology providers

To operate, maintain, secure and support the website and associated systems.

Delivery providers

To deliver Orders and communicate Delivery information.

Email and SMS providers

To send transactional and, where appropriately consented, marketing communications.

Professional advisers

Including accountants, lawyers, insurers, auditors or other professional advisers where reasonably necessary.

Authorities

Where disclosure is required or authorised by law, including to:

• Police;

• courts;

• tribunals;

• regulators;

• government agencies; or

• other lawful authorities.

Other parties

Where disclosure is reasonably necessary to protect:

• safety;

• property;

• legal rights;

• security;

• customers; or

• Antonimo Direct.

28. OVERSEAS DISCLOSURE

Some third-party technology, hosting, payment, analytics or communication providers used by Antonimo Direct may operate or store information outside Australia.

Depending upon the services and integrations enabled at the relevant time, personal information may be disclosed to or accessed from overseas jurisdictions, which may include the United States, Ireland and other countries in which our service providers or their contractors operate.

For example, Squarespace's current services involve entities and service providers operating in multiple jurisdictions and its payment arrangements may involve Squarespace entities and payment-processing providers located outside Australia.

The exact overseas locations may change as service providers, technology arrangements and integrations change.

Where the APPs apply, Antonimo Direct will take reasonable steps required under applicable Australian privacy law in relation to overseas disclosures.

29. THIRD-PARTY SERVICES

Our website may rely upon third-party services including:

• website hosting;

• payment processing;

• analytics;

• cookies;

• email;

• SMS;

• fraud prevention;

• security;

• customer communications; and

• other technology.

Third parties may collect or process information independently in accordance with their own terms and privacy policies.

Customers should review relevant third-party privacy policies where appropriate.

30. SQUARESPACE

Antonimo Direct's website is hosted and operated using Squarespace technology.

Squarespace may process information associated with website visitors, Customers and transactions in accordance with the applicable Squarespace agreements and privacy documentation.

Where payment functionality is provided through Squarespace, additional payment providers and processors may also be involved.

Current Squarespace documentation confirms that its payment services can involve payment processors and other service providers and that payment-related data may be processed by those parties.

31. COOKIES

Antonimo Direct may use cookies and similar technologies.

Cookies may be used to:

• enable website functionality;

• maintain website sessions;

• remember preferences;

• analyse website traffic;

• improve website performance;

• maintain security;

• understand website usage; and

• support other website functions.

The specific cookies used may change as website functionality and third-party services change.

32. ANALYTICS

We may use website analytics and related technologies to understand:

• how visitors use the website;

• which pages receive traffic;

• general website performance;

• technical errors;

• trends in website use; and

• opportunities to improve the Services.

Analytics information may be collected by third-party providers.

Where practicable, we seek to configure analytics services in a manner appropriate to the privacy settings and requirements applicable to our business.

33. COOKIE CONTROLS

Depending upon your browser, device and website configuration, you may be able to:

• block cookies;

• delete cookies;

• restrict tracking;

• receive warnings before cookies are stored; or

• use privacy-enhancing browser controls.

Disabling certain cookies may impair some website functions.

34. DIRECT MARKETING

Antonimo Direct may use personal information to send marketing communications where permitted by law and where the required consent exists.

Marketing communications may include information about:

• Products;

• new Products;

• promotions;

• discounts;

• special offers;

• services; and

• other commercial information.

We distinguish marketing communications from communications that are reasonably necessary to fulfil an existing Order.

35. MARKETING EMAILS

Where you have consented to receive marketing emails, we may send promotional emails.

Marketing emails will include an appropriate unsubscribe mechanism where required.

You may unsubscribe at any time.

Unsubscribing from marketing communications will not necessarily stop transactional communications associated with existing Orders or Services.

36. MARKETING SMS

Where the required consent exists, Antonimo Direct may send commercial SMS communications.

Marketing SMS will be distinguishable from essential Order and Delivery communications where reasonably practicable.

Where required, marketing SMS will contain an appropriate unsubscribe mechanism.

Australian spam rules apply to commercial electronic messages, including requirements concerning consent, sender identification and unsubscribe facilities.

37. TRANSACTIONAL SMS AND EMAIL

We may send transactional communications without relying on marketing consent where those communications are reasonably necessary to provide a Service requested by the Customer.

Examples include:

• Order confirmation;

• Order status;

• Order readiness;

• Delivery notification;

• Delivery changes;

• Delivery completion;

• return information;

• customer-service responses; and

• other messages necessary to manage an existing transaction.

38. SMS OPT-OUT

Where supported, a Customer may reply STOP or use another provided opt-out method to withdraw from marketing SMS.

Opting out of marketing communications does not necessarily prevent us from sending essential messages relating to an existing transaction.

Where a Customer requires assistance concerning SMS communications, they may contact:

admin@antonimodirect.com

39. EMAIL OPT-OUT

Marketing emails may be unsubscribed from using the unsubscribe facility included in the relevant email.

A Customer may also contact:

admin@antonimodirect.com

to request assistance with marketing preferences.

40. DATA QUALITY

We seek to maintain personal information that is accurate, complete and current to the extent reasonably necessary for the purpose for which it is used.

Customers should notify us if material information relevant to an Order or ongoing interaction changes.

41. SECURITY OF PERSONAL INFORMATION

Antonimo Direct takes reasonable steps appropriate to the circumstances to protect personal information against:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Security measures may include:

• access restrictions;

• account controls;

• secure systems;

• encryption where applicable;

• security monitoring;

• third-party security measures;

• restricted staff access; and

• other reasonable technical or organisational safeguards.

We do not publish specific security configurations where doing so could compromise their effectiveness.

42. THIRD-PARTY SECURITY

Where personal information is handled by third-party providers, the security of that information may also depend upon the provider's systems, policies and controls.

Antonimo Direct seeks to use reputable service providers appropriate to the Services being provided.

No electronic transmission or storage system can be guaranteed to be completely secure.

43. ACCESS TO PERSONAL INFORMATION

Subject to Applicable Law, you may request access to personal information that Antonimo Direct holds about you.

Requests should be made to:

admin@antonimodirect.com

We may need to verify your identity or authority before providing access to personal information.

This is intended to protect Customers from unauthorised disclosure of their information.

44. CORRECTION OF PERSONAL INFORMATION

If you believe information held by Antonimo Direct is inaccurate, incomplete, out-of-date or misleading, you may request correction.

Requests should be sent to:

admin@antonimodirect.com

We will take reasonable steps to consider and process the request in accordance with Applicable Law.

45. REQUESTS TO DELETE PERSONAL INFORMATION

You may request that personal information be deleted or destroyed where appropriate.

However, deletion may not always be possible or appropriate where we are required or authorised to retain information for:

• taxation;

• accounting;

• legal compliance;

• consumer guarantees;

• dispute resolution;

• fraud prevention;

• security;

• insurance;

• legal proceedings; or

• another lawful purpose.

Where information cannot be deleted, it may continue to be retained in accordance with applicable retention requirements.

46. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it is held, or for a longer period where required or authorised by law.

Factors affecting retention may include:

• nature of the information;

• purpose for which it was collected;

• Order history;

• consumer guarantee requirements;

• accounting and taxation requirements;

• dispute periods;

• fraud prevention;

• legal claims;

• insurance;

• security; and

• applicable statutory retention requirements.

When personal information is no longer required and no legal obligation requires retention, we may securely delete, destroy or de-identify it where reasonably practicable.

47. ORDER HISTORY

Order records may be retained for legitimate business and legal purposes.

Because the identity or contact details associated with an Order may be linked to the Products purchased, we treat Order histories as private business information.

48. DELIVERY RECORDS

Delivery records may include:

• Delivery date;

• Delivery time;

• Delivery status;

• Delivery instructions;

• Delivery Address;

• Authorised Delivery Location;

• communication records;

• proof-of-delivery photographs;

• failed Delivery records; and

• incident records.

Such information may be retained where reasonably necessary for legitimate business, legal, security or dispute-resolution purposes.

49. DATA BREACHES

Antonimo Direct takes data security seriously.

Where the Privacy Act 1988 (Cth) and the Notifiable Data Breaches ("NDB") scheme apply, and we have reasonable grounds to believe an eligible data breach has occurred, we will respond in accordance with the applicable statutory requirements.

An eligible data breach generally involves unauthorised access to or disclosure of personal information, or loss of personal information where unauthorised access or disclosure is likely, where the resulting risk of serious harm meets the statutory threshold.

Our response may include:

1. containing the incident;

2. assessing what information was affected;

3. assessing the likelihood and seriousness of harm;

4. taking remedial action;

5. notifying affected individuals where legally required; and

6. notifying the Office of the Australian Information Commissioner where legally required.

50. DATA BREACH NOTIFICATION

Where notification is legally required, the information provided to affected individuals may include:

• a description of the breach;

• the types of personal information involved;

• recommendations regarding steps the individual should take; and

• relevant contact information.

The precise notification process will depend upon the circumstances and requirements of the applicable law.

51. LEGAL AND REGULATORY DISCLOSURES

Personal information may be disclosed where reasonably necessary or required to:

• comply with legislation;

• comply with a court order;

• respond to a lawful demand;

• cooperate with Police;

• respond to a regulator;

• establish or exercise a legal right;

• defend legal proceedings;

• protect a person's safety;

• prevent or investigate fraud; or

• otherwise satisfy a lawful obligation.

52. DISCLOSURE FOR SAFETY PURPOSES

Where reasonably necessary to protect a Customer, Delivery Representative, employee, contractor or another person from serious risk, information may be disclosed to an appropriate authority or emergency service where legally permitted.

This may apply to circumstances involving:

• threats;

• violence;

• stalking;

• serious harassment;

• suspected criminal conduct;

• immediate safety concerns; or

• serious property damage.

53. DISCLOSURE OF DELIVERY PHOTOGRAPHS

Where lawful and reasonably necessary, Delivery photographs may be disclosed for purposes including:

• resolving a Delivery dispute;

• responding to a non-Delivery allegation;

• investigating fraud;

• responding to a legal claim;

• complying with a lawful request;

• insurance;

• Police investigation; or

• court or tribunal proceedings.

54. CHILDREN'S INFORMATION

The Services are intended for persons aged 18 years or older.

We do not knowingly seek to collect information from minors for the purpose of facilitating purchases of adult Products.

If you believe that personal information concerning a minor has been provided to us inappropriately, please contact:

admin@antonimodirect.com

55. YOUR PRIVACY COMPLAINT

If you believe Antonimo Direct has mishandled your personal information, you may make a privacy complaint by contacting:

admin@antonimodirect.com

A complaint should, where reasonably practicable, include:

• your name or preferred identifier;

• relevant Order information, if applicable;

• the nature of the privacy concern;

• relevant dates;

• relevant communications; and

• the outcome you are seeking.

You are not required to provide unnecessary personal information to make a general privacy enquiry.

56. HANDLING PRIVACY COMPLAINTS

Antonimo Direct will make reasonable efforts to:

1. acknowledge the complaint where appropriate;

2. investigate the circumstances;

3. identify relevant records;

4. assess whether a privacy obligation may have been breached;

5. consider remedial action; and

6. communicate the outcome where appropriate.

Where a complaint concerns an external service provider, we may also need to investigate the provider's role.

57. EXTERNAL PRIVACY COMPLAINTS

Where the Privacy Act applies and a complaint cannot be resolved directly, an individual may have the right to complain to the Office of the Australian Information Commissioner ("OAIC").

Information concerning OAIC's privacy complaint process is available from:

https://www.oaic.gov.au/

58. PRIVACY POLICY AVAILABILITY

This Privacy Policy is made available through the Antonimo Direct website.

Where applicable, we will take reasonable steps to make this Privacy Policy available in an appropriate form and without charge.

Where the APPs apply, APP 1 requires an APP entity to maintain a clearly expressed and up-to-date privacy policy and make it available appropriately.

59. COLLECTION NOTICES

This Privacy Policy is not intended to replace any collection notice that may be provided at or before the collection of personal information where a specific notice is required.

Depending upon the circumstances, we may provide additional information at the point information is collected.

60. AUTOMATED DECISION-MAKING

We may use automated systems provided by third parties for purposes such as:

• payment processing;

• fraud screening;

• website security;

• spam prevention;

• technical diagnostics; or

• website analytics.

We do not intend to use automated decision-making systems to make decisions about an individual that are reasonably expected to significantly affect that individual's rights or interests unless permitted by law and appropriately disclosed.

Where applicable privacy law imposes additional transparency requirements concerning automated decision-making, Antonimo Direct will update this Privacy Policy and its practices as required.

61. MARKETING PREFERENCES

A Customer may change marketing preferences by:

• using an unsubscribe facility;

• replying STOP to supported marketing SMS; or

• contacting admin@antonimodirect.com.

Changes to marketing preferences do not necessarily affect transactional communications concerning existing Orders.

62. THIRD-PARTY MARKETING SERVICES

Where marketing communications are managed using third-party technology, relevant information may be processed by the service provider.

Such processing will remain subject to the applicable provider arrangements and our obligations under Applicable Law.

63. PRIVACY OF EMAIL COMMUNICATIONS

Email is not inherently completely secure.

Customers should avoid sending unnecessary sensitive information by ordinary email.

Where identity or transaction verification is required, we may request appropriate information through a secure or otherwise suitable process.

64. PRIVACY OF SMS COMMUNICATIONS

SMS messages may be visible to:

• persons who have access to the Customer's phone;

• persons with access to notifications;

• mobile-device management systems; or

• telecommunications providers.

Antonimo Direct cannot guarantee that a message sent to a Customer's mobile device will remain private after transmission.

Customers should therefore use appropriate device security and notification settings if privacy is important to them.

65. CUSTOMER'S RESPONSIBILITY FOR DEVICE PRIVACY

Customers are responsible for protecting their own:

• email accounts;

• mobile phones;

• computers;

• passwords;

• browser sessions;

• payment accounts; and

• other personal devices.

Antonimo Direct is not responsible for disclosure resulting solely from an unauthorised third party obtaining access to the Customer's own device or account, subject to Applicable Law.

66. WEBSITE LINKS

The website may contain links to third-party websites.

Antonimo Direct is not responsible for the privacy practices of third-party websites that we do not control.

Customers should review the privacy policies of third-party websites before providing personal information to them.

67. CHANGES TO SERVICE PROVIDERS

We may change the third-party providers used to operate our business.

This may include changes to:

• payment processors;

• hosting providers;

• SMS providers;

• email providers;

• analytics providers;

• fraud-prevention providers;

• Delivery providers; and

• other technology providers.

Where such changes materially affect our privacy practices, this Privacy Policy may be updated.

68. PRIVACY AND DELIVERY PROVIDERS

Where a Delivery provider is used, the provider may receive information necessary to complete the Delivery.

We expect such information to be used for legitimate Delivery purposes and handled consistently with applicable contractual and legal requirements.

69. LAW ENFORCEMENT REQUESTS

Antonimo Direct may disclose personal information where required or authorised by law.

We may also preserve information where reasonably necessary in anticipation of or in connection with:

• legal proceedings;

• regulatory investigations;

• Police investigations;

• fraud investigations;

• disputes; or

• the exercise or defence of legal rights.

70. LEGAL PROFESSIONAL AND INSURANCE DISCLOSURES

Personal information may be disclosed to lawyers, accountants, insurers, auditors and other professional advisers where reasonably necessary for:

• obtaining professional advice;

• insurance claims;

• legal proceedings;

• compliance;

• business administration; or

• protecting legal rights.

71. BUSINESS TRANSFERS

If Antonimo Direct undergoes a sale, restructuring, merger, acquisition or transfer of business assets, personal information may be transferred as part of that transaction where lawful.

Any such transfer will remain subject to Applicable Law and any continuing privacy obligations.

72. DE-IDENTIFIED OR AGGREGATED INFORMATION

Where reasonably practicable, information may be de-identified or aggregated so that it is no longer reasonably capable of identifying an individual.

De-identified or aggregated information may be used for purposes including:

• analytics;

• reporting;

• business planning;

• website improvement; and

• service development.

73. PRIVACY AND CUSTOMER REVIEWS

Where Customers voluntarily submit reviews or other content, information contained in the submission may be processed for purposes associated with publication, moderation, administration and customer service.

Customers should avoid including unnecessary personal information in publicly visible reviews.

74. PRIVACY AND CUSTOMER SUPPORT

Information provided during customer support may be retained where reasonably necessary to:

• resolve the enquiry;

• maintain a record of the interaction;

• provide consistent support;

• investigate complaints;

• manage returns;

• address Delivery issues; or

• protect legal rights.

75. INFORMATION ABOUT OTHER PEOPLE

You should not provide Antonimo Direct with another person's personal information unless you have authority to do so or the disclosure is otherwise lawful.

This includes information relating to:

• household members;

• neighbours;

• Authorised Recipients;

• employees;

• colleagues; and

• other third parties.

Where such information is required for Delivery, you should provide only information reasonably necessary for that purpose.

76. AUTHORISED RECIPIENT INFORMATION

Where a Customer provides information about an Authorised Recipient, we may use that information solely for legitimate purposes associated with the relevant Order and Delivery.

The Customer is responsible for ensuring that the information supplied is accurate and that they are authorised to provide it.

77. RECORDS OF DELIVERY INSTRUCTIONS

Delivery instructions may be retained because they may be relevant to:

• Delivery completion;

• customer support;

• proof of authority;

• dispute resolution;

• fraud prevention;

• safety; and

• legal proceedings.

78. CHANGE OF DELIVERY INSTRUCTIONS

Where a Customer changes Delivery instructions, we may retain both the original and amended instructions where reasonably necessary to maintain an accurate transaction record.

79. PRIVACY AND UNATTENDED DELIVERY

A Customer selecting an unattended Delivery option acknowledges that the Delivery Address and Authorised Delivery Location must necessarily be made available to the Delivery Representative to the extent necessary to complete Delivery.

The Customer should consider whether the nominated location may expose personal information to third parties.

80. PRIVACY AND PROOF OF DELIVERY

Proof-of-delivery records may be created in connection with an unattended Delivery.

Such records may contain information associated with the Delivery Address or immediate location of the Order.

We seek to limit the information captured to what is reasonably necessary for Delivery verification.

81. DATA MINIMISATION

Antonimo Direct seeks to collect information reasonably necessary for the relevant business purpose.

We do not intend to collect unnecessary personal information merely because it may be technically possible to do so.

82. SENSITIVE INFORMATION

Australian privacy law distinguishes "sensitive information" from personal information generally.

Antonimo Direct does not ordinarily require Customers to provide sensitive information in the legal sense of that term.

Customers should not provide unnecessary sensitive information when contacting us.

If sensitive information is voluntarily supplied, we will handle it in accordance with applicable law and the circumstances in which it was provided.

83. HEALTH INFORMATION

Customers should not provide health information to Antonimo Direct unless it is reasonably necessary for the relevant enquiry or transaction.

Where health information is voluntarily provided, its handling may be subject to additional legal requirements depending upon the circumstances.

Antonimo Direct does not ordinarily require health information to complete a standard Product purchase.

84. PAYMENT CARD SECURITY

Customers should never send complete payment-card numbers, PINs, passwords or security codes to Antonimo Direct by ordinary email or SMS unless expressly instructed through an appropriate secure payment process.

Payment information should be entered through the applicable secure checkout or payment provider.

85. SECURITY INCIDENTS

If Antonimo Direct becomes aware of a suspected security incident affecting personal information, we may:

• investigate;

• contain the incident;

• restrict access;

• reset credentials;

• engage specialist advisers;

• notify relevant providers;

• assess potential harm; and

• notify affected individuals or authorities where required.

86. PRIVACY POLICY REVIEW

We may review this Privacy Policy periodically to ensure that it reflects:

• our actual information-handling practices;

• website changes;

• changes to service providers;

• legal developments;

• changes in Delivery practices; and

• changes in technology.

The OAIC recommends that APP privacy policies be regularly reviewed and kept up to date.

87. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time.

When changes are made, we will update the:

Effective Date

and/or

Last Updated

date.

Where a material change requires additional notice under Applicable Law, we will take reasonable steps to provide that notice.

88. CONTACTING US ABOUT PRIVACY

For privacy enquiries, requests, corrections, access requests or privacy complaints, contact:

Antonimo Direct

Email: admin@antonimodirect.com

Website: https://antonimodirect.com

89. ACCESS OR CORRECTION REQUESTS

Requests concerning access to or correction of personal information should be clearly identified as a privacy request.

For example:

Subject: Privacy Access Request

or

Subject: Privacy Correction Request

This assists us in identifying and processing the request efficiently.

90. IDENTITY VERIFICATION

Before providing access to personal information or making certain changes to information, we may take reasonable steps to verify the identity or authority of the person making the request.

The purpose is to prevent unauthorised disclosure or alteration of personal information.

We will seek to limit verification information to what is reasonably necessary.

91. RESPONSE TO ACCESS AND CORRECTION REQUESTS

Where the APPs apply, access and correction requests will be dealt with in accordance with the applicable statutory requirements.

Access may be refused in circumstances permitted by law.

Where access is refused, we will seek to provide reasons where legally required.

92. PRIVACY AND LEGAL RIGHTS

Nothing in this Privacy Policy:

• removes a statutory right;

• limits a privacy right that cannot lawfully be excluded;

• prevents an individual from making a lawful complaint;

• prevents a person from contacting a regulator; or

• authorises unlawful collection, use or disclosure of personal information.

93. INTERACTION WITH TERMS AND CONDITIONS

This Privacy Policy operates together with Antonimo Direct's Terms and Conditions.

The Terms and Conditions contain provisions concerning:

• Delivery;

• Authorised Delivery Locations;

• property access;

• Delivery photographs;

• safety;

• customer conduct;

• legal action;

• electronic communications;

• ownership; and

• other matters affecting the Services.

This Privacy Policy explains how personal information associated with those activities is handled.

94. PRIVACY POLICY AND DELIVERY PHOTOGRAPHS

For clarity, where an unattended Delivery is authorised:

1. the Customer authorises the Delivery method;

2. the Delivery Representative may place the Order at the nominated location;

3. a proof-of-delivery photograph may be taken;

4. the photograph may be retained as a business record;

5. access to the photograph is restricted to legitimate purposes; and

6. the photograph may be disclosed where reasonably necessary or legally required.

95. PRIVACY POLICY AND PROPERTY ACCESS

Any information provided by a Customer concerning authorised access to property will be used only to the extent reasonably necessary to facilitate the relevant Delivery, maintain appropriate records, address safety matters, or exercise or defend legal rights.

Authorised access information does not create any additional right to use personal information for unrelated purposes.

96. PRIVACY POLICY AND ANIMAL INFORMATION

Information concerning animals at a Delivery Address may be retained where reasonably necessary for:

• Delivery safety;

• customer service;

• incident management;

• future Delivery planning; or

• legal or insurance purposes.

We will seek to avoid collecting unnecessary information about animals.

97. PRIVACY POLICY AND HARASSMENT OR INCIDENTS

Where serious misconduct occurs, Antonimo Direct may retain personal information and other evidence reasonably necessary to:

• investigate the matter;

• protect personnel;

• protect Customers;

• make a Police report;

• obtain legal advice;

• defend legal proceedings; or

• pursue lawful remedies.

98. OVERSEAS RECIPIENT UPDATE

Because third-party providers may change, the precise countries to which personal information may be disclosed may also change.

Where the APPs apply and where practicable, Antonimo Direct will maintain this Privacy Policy so that it provides appropriate information about likely overseas recipients.

99. PRIVACY PRINCIPLE

Antonimo Direct's objective is to collect and use personal information in a manner that is:

• lawful;

• reasonably necessary;

• proportionate to the relevant business purpose;

• appropriately secure;

• transparent; and

• consistent with the privacy expectations reasonably applicable to our Services.

100. FINAL CONTACT DETAILS

Antonimo Direct

Email: admin@antonimodirect.com

Website: https://antonimodirect.com

Townsville, Queensland, Australia

101. FINAL PRIVACY STATEMENT

Antonimo Direct recognises that privacy is particularly important when Customers purchase adult and intimate Products.

We therefore seek to maintain discreet handling of Order, Delivery and Customer information while complying with applicable legal, operational, security and regulatory requirements.

Nothing in this Privacy Policy is intended to provide a guarantee of absolute anonymity or absolute information security.

Effective Date: 13 September 2026
Last Updated: 13 September 2026